It seems that a cluster transition is started whenever the map is panned, regardless of whether clusters need to be transitioned, leading to a call to clusterkaf.removePreviousMarkers() which removes the markers. This means that if someone clicks on a marker to show its info-window, and then tries to pan the map to see more of the info-window, the info-window will dissapear.
I've been looking at trying to fix this issue. I'm not sure it's an easy one. So I'm reporting it.