Karoo intermittently doesn't connect to Di2

[formula155]

Sometimes when I power up the Karoo and my bike the Ki2 app doesn't connect. I tried powering off the Karoo and powering it back on again when this happens, but it does not resolve the issue. At other times I can power the Karoo on and Ki2 connects fine.

[Oskarsfar]

I have the same issue. I thought i missed an "autostart Ki2 extension" setting somewhere.

I just realize that my Hood buttons doesnt change the screens, but when i then open the extension manually (a bit problematic while riding) i connects and works fine.

[iggbom]

Same experience here. Most of the time I have to manually first navigate to extensions and open ki2. When I do it pretty much always connects. But if I immediately start a ride it is rarely connected.

[pilotguy74]

Same here for me for a while now, maybe since Hammerhead did the extensions revamp. If I open ki2 before I open a profile for a ride it connects no problem. However, in the before times it would just connect when I woke up my Japanese shifting gruppo with a shift or 3 once I started riding without the extra step of going into Extensions and mucking about.

I thought it was just a me problem but glad(?) to see it’s not just me. Hopefully there’s a possibility of a fix.

[heckcj]

I have been experiencing the same issue, but it’s not intermittent at all. I have to open Ki2 on my Karoo (3) every single ride and then the application will connect to my Di2. It’s not critical in that the app still works fine after it connects, but it is a frustrating nuisance, IMHO. I believe this started with the March 27 Karoo software update. I see they’ve issued another update today, May 1st, but don’t yet know if that will eliminate this issue.

[alibikestuff]

I have been experiencing the same issue, but it’s not intermittent at all. I have to open Ki2 on my Karoo (3) every single ride and then the application will connect to my Di2. It’s not critical in that the app still works fine after it connects, but it is a frustrating nuisance, IMHO. I believe this started with the March 27 Karoo software update. I see they’ve issued another update today, May 1st, but don’t yet know if that will eliminate this issue.

I have the Karro3 and can cofirm that the latest firmware version (1.554.2125) fixes this issue, no longer a need to open Ki2 in extensions to connect to DI2 to see your ki2 data in your ride at runtime.

I do however have issues with the gearing data fields:
Although the 'Gears Index Visual' gearing display IS displayed correctly, the following fields NEVER display any values (they also don't display example values when you select these data fields in a 'Profile' and more importantly they do not display actual values at runtime
Front Gear
Rear Gear
Front Gear T
Rear Gear T

[yetdog]

I have been experiencing the same issue, but it’s not intermittent at all. I have to open Ki2 on my Karoo (3) every single ride and then the application will connect to my Di2. It’s not critical in that the app still works fine after it connects, but it is a frustrating nuisance, IMHO. I believe this started with the March 27 Karoo software update. I see they’ve issued another update today, May 1st, but don’t yet know if that will eliminate this issue.

I have the Karro3 and can cofirm that the latest firmware version (1.554.2125) fixes this issue, no longer a need to open Ki2 in extensions to connect to DI2 to see your ki2 data in your ride at runtime.

I do however have issues with the gearing data fields: Although the 'Gears Index Visual' gearing display IS displayed correctly, the following fields NEVER display any values (they also don't display example values when you select these data fields in a 'Profile' and more importantly they do not display actual values at runtime Front Gear Rear Gear Front Gear T Rear Gear T

Thanks for reporting your experience on the topic at hand, but please take the other issue into another existing issue thread or create a new issue.

Can anyone else confirm that the latest OS update solved this issue? I’m always cautious of jumping on updates due to their propensity to break stuff.

[heckcj]

Unfortunately, the latest update did not correct the problem for me. This morning I went on my first ride since updating and Ki2 did not connect to my Di2, I had to manually start the app for it to discover and connect. I will try uninstalling and reinstalling Ki2 to see if that changes anything and will report back.

[valterc]

Hi everyone,

Trying to find a way to reproduce this issue. I haven't experienced this problem.

Which gear information do you all have on your profiles?

• Do you have Ki2 extension sensor added to Karoo?
• Do you use only native Karoo gear elements?
• Do you use only Ki2 gear elements?
• No fields, just Ki2 overlay?

[heckcj]

I'm not even uninstall Ki2 from my Karoo to see if a reinstallation eliminates the problem. Clicking on the Uninstall button, even after forcing the application to quit, has no effect. Just to make sure I wasn't doing anything wrong, I uninstalled another extension (downloaded from the Karoo "store") successfully.

valterc, I will try to answer your questions, above. I have Karoo OS Version 1.554.2125.20 and Ki2 13.0 installed. I don't use native Karoo gear elements, I only use the Ki2 gear elements on one data page; the elements I use in fields are: Shifting Battery %, Gear Ratio, and Gear Detailed (Visual). I also use one Ki2 overlay with Dark - Default (gear index).

One last thought/question - could another extension be interfering? I have HR2VP, myWindsock and Reminder all installed in addition to Ki2.

[pilotguy74]

Same issue. New Karoo2 update did not correct this issue.

Using only Ki2 elements (gear visuals and battery %. My Di is added as a sensor on the Karoo as well as on Ki2. Perhaps I will try to remove it from the Karoo sensors list?

I have no other extensions running if that helps, so to the poster above I don’t think the other extensions would cause the issue?

[RustedRoot]

Valter, in order of your questions, my answers for Karoo 2:

-Yes, Ki2 sensor is added
-I've customized my gear elements in Ki2 which I believed carried over to sensor when I activated it. 46-30 front, 11-36 cassette
-Only fields are gear elements, e.g., 46-19. and battery. No overlay.
-Latest K2 version installed

I've previously uninstalled/reinstalled Ki2 to no effect, connection problem remained.

[fkintrup]

I also have this problem on at least a third of my rides.
Usually I press one of the hood buttons before I power on the Karoo, so the Di2 should be awake. But even if I forget this I also always shift a few times in the first minutes. So Ki2 has a very good chance to find the Di2 wide awake in the first few minutes of each ride.

Most of the time I notice that Ki2 is not connected when the hood buttons do not work as expected. Opening the Ki2 app during the ride always immediatly connects to the Di2. After switching back to the ride profile everything works.

I use the Ki2 overlay and have several data fields with Di2 information (gear display, shift count, battery). However, these data fields are on a secondary page, not on the main map display.
Hoever, I did not add Ki2 as an extension sensor until now. I just didn't know about it.

[heckcj]

I didn’t pick up on the need to add Ki2 as an extension sensor, either. I just added it and will report back if that solves (fingers crossed) the problem.

[RustedRoot]

@heckcj The Ki2 sensor does not solve the problem for K2 users, alas.

[heckcj]

@RustedRoot it apparently has not fixed the issue for me, either. On my first ride with the sensor installed, Ki2 didn't find my Di2 upon start-up, but did connect immediately after getting in motion. On my next ride, it didn’t connect at all and I had to manually connect to my Di2. 😢