Create Advanced Ticket Management Dashboard

[webceyhan]

Description

Create the most complex frontend component - the ticket management dashboard with kanban board and workflow management.

Acceptance Criteria

Ticket Dashboard:

• Ticket kanban board by status
• Priority-based color coding
• Quick filters (my tickets, overdue, urgent)
• Ticket assignment interface
• Drag-and-drop status updates

Ticket Details & Management:

• Comprehensive ticket details page
• Task and order management within tickets
• File upload interface
• QR code display
• Status progression workflow
• Real-time updates

Ticket Forms:

• New ticket creation with customer/device selection
• Ticket editing with business rule validation
• Assignment and status change forms
• Dynamic form validation

Technical Details

Advanced UI Components:

• Kanban board with drag-and-drop
• File upload with progress indicators
• QR code generation and display
• Real-time status updates
• Advanced filtering system

Business Logic Integration:

• Workflow state management
• Assignment authorization checks
• Progress calculation display
• Overdue detection and alerts

Testing Requirements

• Kanban board functionality
• File upload tests
• Workflow transition tests
• Real-time update tests

Definition of Done

• Complete ticket dashboard functional
• Workflow management working
• File uploads and QR codes working
• All advanced features operational