Implement File Management System

[webceyhan]

Description

Create secure file management system for ticket attachments and documentation.

Acceptance Criteria

File Upload System:

• Implement secure file uploads for tickets
• Add file validation (type, size limits)
• Create file storage organization
• Add file download and viewing

File Management Interface:

• File upload components with drag-and-drop
• File listing with previews
• File deletion with confirmation
• File categorization system

Technical Details

Security Features:

• File type validation
• Size limit enforcement
• Secure file storage
• Access control for file downloads

Storage Organization:

• Organized by ticket/customer
• File versioning support
• Automatic cleanup of old files

Testing Requirements

• File upload tests
• Security validation tests
• Download access tests
• Storage organization tests

Definition of Done

• File uploads working securely
• File management interface complete
• Security measures implemented
• Storage properly organized