DFXswiss · Yannick1712 · Jan 29, 2026 · Jan 29, 2026
@@ -1,4 +1,6 @@
 {
   "bot_hint": "Wenn dir diese Nachricht nicht weiterhilft, kannst du einfach nochmal eine Nachricht hier schreiben und wirst automatisch an einen Support Mitarbeiter übergeben, der sich den Fall anschaut.",
-  "monero_not_displayed": "❓ Die Kryptolieferung wird in der Cake Wallet nicht angezeigt:\n\n⓵ Verbindung prüfen:\n▪️ Gehe zum Guthaben-Bildschirm in der Cake Wallet\n▪️ überprüfe, ob die Leiste oben eines der folgenden anzeigt\n🟢 „Synchronisiert“ („Synchronised“)\n🟠 „Connecting“ („Verbindung wird hergestellt“)\n🔴 „Blöcke verbleibend“ („blocks remaining“)\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Wallet synchronisieren, falls Blöcke verbleiben:\n▪️ Lass die App geöffnet\n▪️ bleibe auf dem Guthaben-Bildschirm\n▫️ bis die verbleibenden Blöcke auf 0 reduziert sind.\n\n⓷ Blockchain scannen (Neuscan ab Datum):\n▪️ Falls die Synchronisation das Problem nicht löst\n▪️ starte einen Scan der Blockchain-Blöcke\n👉 1–2 Tage vor der Kryptolieferung.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Überprüfen:\nDeine Kryptolieferung sollte nach diesen Schritten\nin der Wallet angezeigt werden.\n\n⓹ Cake Wallet Support kontaktieren\n(falls ⓵ – ⓸ nicht helfen)\nhttps://docs.cakewallet.com/support\n\n🫵 Du kannst auch die „Cake Wallet In-App Support“-Funktion nutzen,\num direkt über die App mit dem Support-Team zu chatten:\n📲 Öffne dazu das Menü und wähle:\nSupport ➔ Live-Support, um dort Kontakt aufzunehmen."
+  "monero_not_displayed": "❓ Die Kryptolieferung wird in der Cake Wallet nicht angezeigt:\n\n⓵ Verbindung prüfen:\n▪️ Gehe zum Guthaben-Bildschirm in der Cake Wallet\n▪️ überprüfe, ob die Leiste oben eines der folgenden anzeigt\n🟢 „Synchronisiert“ („Synchronised“)\n🟠 „Connecting“ („Verbindung wird hergestellt“)\n🔴 „Blöcke verbleibend“ („blocks remaining“)\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Wallet synchronisieren, falls Blöcke verbleiben:\n▪️ Lass die App geöffnet\n▪️ bleibe auf dem Guthaben-Bildschirm\n▫️ bis die verbleibenden Blöcke auf 0 reduziert sind.\n\n⓷ Blockchain scannen (Neuscan ab Datum):\n▪️ Falls die Synchronisation das Problem nicht löst\n▪️ starte einen Scan der Blockchain-Blöcke\n👉 1–2 Tage vor der Kryptolieferung.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Überprüfen:\nDeine Kryptolieferung sollte nach diesen Schritten\nin der Wallet angezeigt werden.\n\n⓹ Cake Wallet Support kontaktieren\n(falls ⓵ – ⓸ nicht helfen)\nhttps://docs.cakewallet.com/support\n\n🫵 Du kannst auch die „Cake Wallet In-App Support“-Funktion nutzen,\num direkt über die App mit dem Support-Team zu chatten:\n📲 Öffne dazu das Menü und wähle:\nSupport ➔ Live-Support, um dort Kontakt aufzunehmen.",
+  "sepa_standard": "SEPA-Standard = 🐌 SEPA.\nBanküberweisungen haben unterschiedliche Laufzeiten, bis sie bei DFX eintreffen.\n\n🟢 An Arbeitstagen (tagsüber): im Durchschnitt 3–5 Stunden.\n🟡 An Arbeitstagen (ab nachmittags): meist am nächsten Arbeitstag.\n🟠 An Feiertagen: meist am nächsten Arbeitstag.\n🔴 Am Wochenende: Anfang der Folge-Woche, meist am Montag.\n\n☝️ Dementsprechend lange wartet man,\n▫️ bis die Überweisung schließlich bei DFX angekommen ist,\n▫️ verarbeitet (und geprüft) werden kann,\n▫️ man dann endlich ein Statusupdate bekommt.\n\n❗️ Sobald die Zahlung bei DFX eingegangen ist,\nkannst du den DFX-Verarbeitungsstatus prüfen (einsehen).\nBis dahin – solange die Zahlung noch im Bankensystem kreist – 💸\nbist du von den Bearbeitungszeiten der Banken abhängig. 🙁",
+  "sepa_weekend": "SEPA-Standard = 🐌 SEPA.\nBanküberweisungen haben unterschiedliche Laufzeiten, bis sie bei DFX eintreffen.\n\n🟢 An Arbeitstagen (tagsüber): im Durchschnitt 3–5 Stunden.\n🟡 An Arbeitstagen (ab nachmittags): meist am nächsten Arbeitstag.\n🟠 An Feiertagen: meist am nächsten Arbeitstag.\n🔴 Am Wochenende: Anfang der Folge-Woche,\nmeist am Montag. ⬅️\n\n⚠️ An Montagen haben Banken die höchste Arbeitslast.\nAlles, was seit Freitag am Nachmittag eingegangen ist,\nkommt zu den Überweisungen vom Montag noch hinzu. ☝️\n\nDaher werden oft nicht alle Überweisungen am Montag verarbeitet,\nwodurch einige erst am Dienstag zugestellt werden. 😳\n\nIm Extremfall kann eine am Freitagnachmittag getätigte Überweisung\nalso erst am Dienstag der folgenden Woche eintreffen.\n‼️ Dies ist kein Einzelfall bei Wochenend-Überweisungen,\nsondern ein häufiges Phänomen.\n\n☝️ Dementsprechend lange wartet man,\n▫️ bis die Überweisung schließlich bei DFX angekommen ist,\n▫️ verarbeitet (und geprüft) werden kann,\n▫️ man dann endlich ein Statusupdate bekommt.\n\n❗️ Sobald die Zahlung bei DFX eingegangen ist,\nkannst du den DFX-Verarbeitungsstatus prüfen (einsehen).\nBis dahin – solange die Zahlung noch im Bankensystem kreist – 💸\nbist du von den Bearbeitungszeiten der Banken abhängig. 🙁"
 }
@@ -1,4 +1,6 @@
 {
   "bot_hint": "If this message does not help you, simply write another message here and you will be automatically transferred to a support employee who will look into the issue.",
-  "monero_not_displayed": "❓ The crypto delivery is not displayed in the Cake Wallet:\n\n⓵ Check Connection:\n▪️ Go to the balance screen in the Cake Wallet\n▪️ Check if the bar at the top shows one of the following\n🟢 „Synchronised“\n🟠 „Connecting“\n🔴 „blocks remaining“\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Synchronise the wallet if the bar shows blocks remaining:\nTo do this,\n▪️ Leave the app open\n▪️ and stay on the balance screen\n▫️ until the remaining blocks decrease to 0.\n\n⓷ Scan the blockchain (Rescan from date):\n▪️ If the synchronisation does not solve the problem\n▪️ start the scan of the blockchain blocks\n👉 1–2 days before the crypto delivery.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Check:\nYour crypto delivery should appear in the wallet after these steps.\n\n⓹ Contact Cake Wallet Support\n(if ⓵ – ⓸ does not work)\nhttps://docs.cakewallet.com/support\n\n🫵 You may also use the „Cake Wallet In-App Support“ function\nto chat with the support team directly through the app:\n📲 Open the menu and select:\nSupport ➔ Live Support to get in touch there. ☝️"
+  "monero_not_displayed": "❓ The crypto delivery is not displayed in the Cake Wallet:\n\n⓵ Check Connection:\n▪️ Go to the balance screen in the Cake Wallet\n▪️ Check if the bar at the top shows one of the following\n🟢 „Synchronised“\n🟠 „Connecting“\n🔴 „blocks remaining“\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Synchronise the wallet if the bar shows blocks remaining:\nTo do this,\n▪️ Leave the app open\n▪️ and stay on the balance screen\n▫️ until the remaining blocks decrease to 0.\n\n⓷ Scan the blockchain (Rescan from date):\n▪️ If the synchronisation does not solve the problem\n▪️ start the scan of the blockchain blocks\n👉 1–2 days before the crypto delivery.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Check:\nYour crypto delivery should appear in the wallet after these steps.\n\n⓹ Contact Cake Wallet Support\n(if ⓵ – ⓸ does not work)\nhttps://docs.cakewallet.com/support\n\n🫵 You may also use the „Cake Wallet In-App Support“ function\nto chat with the support team directly through the app:\n📲 Open the menu and select:\nSupport ➔ Live Support to get in touch there. ☝️",
+  "sepa_standard": "SEPA standard = 🐌 SEPA.\nBank transfers have different processing times until they arrive at DFX.\n\n🟢 On working days (during the day): on average 3–5 hours.\n🟡 On working days (in the afternoon): usually the next working day.\n🟠 On holidays: usually on the next working day.\n🔴 On weekends: at the beginning of the next week, usually on Monday.\n\n☝️ Accordingly, you will wait,\n▫️ until the transfer has finally arrived at DFX,\n▫️ can be processed (and checked),\n▫️ and you finally receive a status update.\n\n❗️ Once the payment has arrived (been received by DFX),\nyou’ll be able to check the DFX processing status.\nUntil then – as long as the payment is in the banking system – 💸\nyou are dependent on the banks’ processing times. 🙁",
+  "sepa_weekend": "SEPA standard = 🐌 SEPA.\nBank transfers have different processing times until they arrive at DFX.\n\n🟢 On working days (during the day): on average 3–5 hours.\n🟡 On working days (in the afternoon): usually the next working day.\n🟠 On holidays: usually on the next working day.\n🔴 On weekends: at the beginning of the next week,\nusually on Monday. ⬅️\n\n⚠️ On Mondays, banks have the highest workload.\nEverything that has arrived since Friday afternoon\nis added to the Monday transfers. ☝️\n\nTherefore, not all transfers are often processed on Monday,\ncausing some to be delayed until Tuesday. 😳\n\nIn extreme cases, a transfer made on Friday afternoon\nmay not arrive until Tuesday of the following week.\n‼️ This is not a single case for weekend transfers,\nbut rather a common phenomenon.\n\n☝️ Accordingly, you will wait,\n▫️ until the transfer has finally arrived at DFX,\n▫️ can be processed (and checked),\n▫️ and you finally receive a status update.\n\n❗️ Once the payment has arrived (been received by DFX),\nyou’ll be able to check the DFX processing status.\nUntil then – as long as the payment is in the banking system – 💸\nyou are dependent on the banks’ processing times. 🙁"
 }
@@ -1,4 +1,6 @@
 {
   "bot_hint": "If this message does not help you, simply write another message here and you will be automatically transferred to a support employee who will look into the issue.",
-  "monero_not_displayed": "❓ The crypto delivery is not displayed in the Cake Wallet:\n\n⓵ Check Connection:\n▪️ Go to the balance screen in the Cake Wallet\n▪️ Check if the bar at the top shows one of the following\n🟢 „Synchronised“\n🟠 „Connecting“\n🔴 „blocks remaining“\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Synchronise the wallet if the bar shows blocks remaining:\nTo do this,\n▪️ Leave the app open\n▪️ and stay on the balance screen\n▫️ until the remaining blocks decrease to 0.\n\n⓷ Scan the blockchain (Rescan from date):\n▪️ If the synchronisation does not solve the problem\n▪️ start the scan of the blockchain blocks\n👉 1–2 days before the crypto delivery.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Check:\nYour crypto delivery should appear in the wallet after these steps.\n\n⓹ Contact Cake Wallet Support\n(if ⓵ – ⓸ does not work)\nhttps://docs.cakewallet.com/support\n\n🫵 You may also use the „Cake Wallet In-App Support“ function\nto chat with the support team directly through the app:\n📲 Open the menu and select:\nSupport ➔ Live Support to get in touch there. ☝️"
+  "monero_not_displayed": "❓ The crypto delivery is not displayed in the Cake Wallet:\n\n⓵ Check Connection:\n▪️ Go to the balance screen in the Cake Wallet\n▪️ Check if the bar at the top shows one of the following\n🟢 „Synchronised“\n🟠 „Connecting“\n🔴 „blocks remaining“\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Synchronise the wallet if the bar shows blocks remaining:\nTo do this,\n▪️ Leave the app open\n▪️ and stay on the balance screen\n▫️ until the remaining blocks decrease to 0.\n\n⓷ Scan the blockchain (Rescan from date):\n▪️ If the synchronisation does not solve the problem\n▪️ start the scan of the blockchain blocks\n👉 1–2 days before the crypto delivery.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Check:\nYour crypto delivery should appear in the wallet after these steps.\n\n⓹ Contact Cake Wallet Support\n(if ⓵ – ⓸ does not work)\nhttps://docs.cakewallet.com/support\n\n🫵 You may also use the „Cake Wallet In-App Support“ function\nto chat with the support team directly through the app:\n📲 Open the menu and select:\nSupport ➔ Live Support to get in touch there. ☝️",
+  "sepa_standard": "SEPA standard = 🐌 SEPA.\nBank transfers have different processing times until they arrive at DFX.\n\n🟢 On working days (during the day): on average 3–5 hours.\n🟡 On working days (in the afternoon): usually the next working day.\n🟠 On holidays: usually on the next working day.\n🔴 On weekends: at the beginning of the next week, usually on Monday.\n\n☝️ Accordingly, you will wait,\n▫️ until the transfer has finally arrived at DFX,\n▫️ can be processed (and checked),\n▫️ and you finally receive a status update.\n\n❗️ Once the payment has arrived (been received by DFX),\nyou’ll be able to check the DFX processing status.\nUntil then – as long as the payment is in the banking system – 💸\nyou are dependent on the banks’ processing times. 🙁",
+  "sepa_weekend": "SEPA standard = 🐌 SEPA.\nBank transfers have different processing times until they arrive at DFX.\n\n🟢 On working days (during the day): on average 3–5 hours.\n🟡 On working days (in the afternoon): usually the next working day.\n🟠 On holidays: usually on the next working day.\n🔴 On weekends: at the beginning of the next week,\nusually on Monday. ⬅️\n\n⚠️ On Mondays, banks have the highest workload.\nEverything that has arrived since Friday afternoon\nis added to the Monday transfers. ☝️\n\nTherefore, not all transfers are often processed on Monday,\ncausing some to be delayed until Tuesday. 😳\n\nIn extreme cases, a transfer made on Friday afternoon\nmay not arrive until Tuesday of the following week.\n‼️ This is not a single case for weekend transfers,\nbut rather a common phenomenon.\n\n☝️ Accordingly, you will wait,\n▫️ until the transfer has finally arrived at DFX,\n▫️ can be processed (and checked),\n▫️ and you finally receive a status update.\n\n❗️ Once the payment has arrived (been received by DFX),\nyou’ll be able to check the DFX processing status.\nUntil then – as long as the payment is in the banking system – 💸\nyou are dependent on the banks’ processing times. 🙁"
 }
@@ -1,4 +1,6 @@
 {
   "bot_hint": "If this message does not help you, simply write another message here and you will be automatically transferred to a support employee who will look into the issue.",
-  "monero_not_displayed": "❓ The crypto delivery is not displayed in the Cake Wallet:\n\n⓵ Check Connection:\n▪️ Go to the balance screen in the Cake Wallet\n▪️ Check if the bar at the top shows one of the following\n🟢 „Synchronised“\n🟠 „Connecting“\n🔴 „blocks remaining“\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Synchronise the wallet if the bar shows blocks remaining:\nTo do this,\n▪️ Leave the app open\n▪️ and stay on the balance screen\n▫️ until the remaining blocks decrease to 0.\n\n⓷ Scan the blockchain (Rescan from date):\n▪️ If the synchronisation does not solve the problem\n▪️ start the scan of the blockchain blocks\n👉 1–2 days before the crypto delivery.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Check:\nYour crypto delivery should appear in the wallet after these steps.\n\n⓹ Contact Cake Wallet Support\n(if ⓵ – ⓸ does not work)\nhttps://docs.cakewallet.com/support\n\n🫵 You may also use the „Cake Wallet In-App Support“ function\nto chat with the support team directly through the app:\n📲 Open the menu and select:\nSupport ➔ Live Support to get in touch there. ☝️"
+  "monero_not_displayed": "❓ The crypto delivery is not displayed in the Cake Wallet:\n\n⓵ Check Connection:\n▪️ Go to the balance screen in the Cake Wallet\n▪️ Check if the bar at the top shows one of the following\n🟢 „Synchronised“\n🟠 „Connecting“\n🔴 „blocks remaining“\nhttps://docs.cakewallet.com/faq/funds-not-appearing\n\n⓶ Synchronise the wallet if the bar shows blocks remaining:\nTo do this,\n▪️ Leave the app open\n▪️ and stay on the balance screen\n▫️ until the remaining blocks decrease to 0.\n\n⓷ Scan the blockchain (Rescan from date):\n▪️ If the synchronisation does not solve the problem\n▪️ start the scan of the blockchain blocks\n👉 1–2 days before the crypto delivery.\nhttps://docs.cakewallet.com/features/advanced/rescan-wallet\n\n⓸ Check:\nYour crypto delivery should appear in the wallet after these steps.\n\n⓹ Contact Cake Wallet Support\n(if ⓵ – ⓸ does not work)\nhttps://docs.cakewallet.com/support\n\n🫵 You may also use the „Cake Wallet In-App Support“ function\nto chat with the support team directly through the app:\n📲 Open the menu and select:\nSupport ➔ Live Support to get in touch there. ☝️",
+  "sepa_standard": "SEPA standard = 🐌 SEPA.\nBank transfers have different processing times until they arrive at DFX.\n\n🟢 On working days (during the day): on average 3–5 hours.\n🟡 On working days (in the afternoon): usually the next working day.\n🟠 On holidays: usually on the next working day.\n🔴 On weekends: at the beginning of the next week, usually on Monday.\n\n☝️ Accordingly, you will wait,\n▫️ until the transfer has finally arrived at DFX,\n▫️ can be processed (and checked),\n▫️ and you finally receive a status update.\n\n❗️ Once the payment has arrived (been received by DFX),\nyou’ll be able to check the DFX processing status.\nUntil then – as long as the payment is in the banking system – 💸\nyou are dependent on the banks’ processing times. 🙁",
+  "sepa_weekend": "SEPA standard = 🐌 SEPA.\nBank transfers have different processing times until they arrive at DFX.\n\n🟢 On working days (during the day): on average 3–5 hours.\n🟡 On working days (in the afternoon): usually the next working day.\n🟠 On holidays: usually on the next working day.\n🔴 On weekends: at the beginning of the next week,\nusually on Monday. ⬅️\n\n⚠️ On Mondays, banks have the highest workload.\nEverything that has arrived since Friday afternoon\nis added to the Monday transfers. ☝️\n\nTherefore, not all transfers are often processed on Monday,\ncausing some to be delayed until Tuesday. 😳\n\nIn extreme cases, a transfer made on Friday afternoon\nmay not arrive until Tuesday of the following week.\n‼️ This is not a single case for weekend transfers,\nbut rather a common phenomenon.\n\n☝️ Accordingly, you will wait,\n▫️ until the transfer has finally arrived at DFX,\n▫️ can be processed (and checked),\n▫️ and you finally receive a status update.\n\n❗️ Once the payment has arrived (been received by DFX),\nyou’ll be able to check the DFX processing status.\nUntil then – as long as the payment is in the banking system – 💸\nyou are dependent on the banks’ processing times. 🙁"
 }