This repository contains a comprehensive analysis of customer reviews and CCTS complaints for Rogers and Bell mobile applications.
Visit the live dashboard at: https://eyds-ca.github.io/telephony_analysis/
- 12,785 app reviews analyzed using AI
- 60% negative sentiment rate
- 94.9% negative rate for technical issues
- 42.4% of CCTS complaints are billing-related
"Build a banking app that pays telecom bills" - Focus on core reliability over UI design.
├── index.html # Main dashboard
├── html_dashboard/ # Dashboard assets and reports
│ ├── dashboard_complete_enhanced.js
│ ├── dashboard_final.js
│ ├── ey-report-styles.css
│ └── [report files]
├── *.csv # Analysis data files
└── *.py # Analysis scripts
- HTML5/CSS3 with EY brand styling
- JavaScript with Plotly.js for visualizations
- Python for data analysis
- GitHub Pages for hosting
- Executive Summary
- Rogers CX Transformation Strategy
- CX/UX Assessment
- Research Methodology
- Data Methodology & Derivations
- Bell's Smart CX Decisions
- EY Digital & Emerging Technologies Team
© 2024 EY. All rights reserved.