v1.2.2.2 - with bug logging

v1.2.2.2TMP

Removed useless setting file

v1.2.2.1 - hotfix

Temp release

fixed issue of average user counting towards ranked reps.

• now ranked rep counts add 1 to include average rep when rep count is lower than ranked reps count

v1.2.1

Added alias controls and ticket import metrics.
Customizable inbound/outbound call types in settings

Introduce alias system to map rep name variants to canonical names, improving data import and reporting accuracy.
Add AliasWindow and AliasItem UI for managing aliases and rep assignments.
Update MetricsData to resolve rep names via aliases when importing calls/tickets.
Add NameMatching utility for future smart matching. Improve UI visibility, drag-and-drop logic, and fix metrics/reporting bugs.

Added UI and logic for users to manage inbound and outbound call type lists via the Settings window. Metrics now reference these configurable lists. Includes new CallTypeItem control for call type management. Fixed bugs around Aliases and Ticket Metrics

also corrected some versioning issue

test data

Customizable inbound/outbound call types in settings

Added UI and logic for users to manage inbound and outbound call type lists via the Settings window. Metrics now reference these configurable lists. Includes new CallTypeItem control for call type management.

v1.1.3

Refactor: unify data model & add multi-source import

Note from Dev:
Ticket data import has started implementation. currently its messy and will require alot more work knowing that rep names will not be identical between datasets. for the time being the ticket import button will be hidden and its functions not required for report generation.

Major architectural overhaul:

• Replaced CallData/RepData with unified Call/Rep models; added Ticket/TicketEntry.
• Centralized data management via MetricsData static class.
• Added import support for Nextiva, Five9, CallTracker, and Dynamics (Dynamics is currently awaiting test data, it does not work currently).
• UI: toggles for import source selection, improved notifications, and new import window (currently unsued)
• Settings now persist import type preferences.
• Updated report generation to use new models and data flow.
• Removed obsolete files and improved error handling throughout.

1.1.1

Rep names were sorted upside down.

Update 1

Improvements and Fixes!

several bugs fixed and additional metrics. now reports generate with more formulas that calculate off of real days worked.

• includes averages for tickets and calls per day.
• each team sees the same columns.
• average and total calculations for teams are now totally dependent on teams.
• resorted a few things.
• added departments for very top table in exported report, they are now optional.
• added additional handling for use without team controls.
• now able to hide and show teams. cleaner menus.
• added larger name headers to tables.
• corrected issue causing duplicate names in averages section.
• added configurable report generation path.
• added adjustable number of reps for averages table.
• started adding (but did not finish) Auto opening reports after generation.

CallMetrics 1.0.2

continued work on UI and handling for several different cases in import report contents.

Why are there two different username headers and three different formats for call duration?

Initial Relase

Includes both Installer and Portable versions.