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docs(support): Document channel filtering and Slack channel support#15321

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docs(support): Document channel filtering and Slack channel support#15321
inkeep[bot] wants to merge 1 commit intomasterfrom
docs-writer-ai-update-2026-02-26T09-30-07-151Z-iy6cr6

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@inkeep inkeep bot commented Feb 26, 2026

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Updates Support inbox documentation to reflect new features from PostHog/posthog#49176:

  • Channel property updated - Documented that tickets can come from widget or slack channels (previously widget only)
  • Channel filtering documented - Uncommented and updated the channel filter description in the filtering section
  • Context panel availability - Added a note explaining that session recording, recent events, exceptions, and previous tickets panels are only available for widget tickets (hidden for Slack tickets since they don't have session context)

This PR was created by the Inkeep Content Writer agent, which is maintained by the Docs and Wizard team. Please reach out on Slack for help if needed.

…l filtering

- Update Channel property description to include `slack` alongside `widget`
- Uncomment and enable channel filter in filtering section
- Add callout noting context panels are widget-only (hidden for Slack tickets)
@inkeep inkeep bot requested a review from veryayskiy February 26, 2026 09:31
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Vale prose linter → found 13 errors, 2 warnings, 4 suggestions in your markdown

Full report → Copy the linter results into an LLM to batch-fix issues.

Linter being weird? Update the rules!

contents/docs/support/inbox.mdx — 13 errors, 2 warnings, 4 suggestions
Line Severity Message Rule
46:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
47:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
48:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
49:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
50:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
51:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
57:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
58:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
76:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
77:19 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
78:19 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
113:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
114:1 error Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash. PostHogBase.EnDash
130:4 suggestion Address the reader directly. Use 'you' instead of 'the user'. PostHogDocs.DirectAddress
130:17 warning Capitalize 'Session Replay' for PostHog's product. Use 'session replay' for the general industry concept. PostHogBase.ProductNames
136:8 suggestion Address the reader directly. Use 'you' instead of 'the user'. PostHogDocs.DirectAddress
141:31 suggestion Address the reader directly. Use 'you' instead of 'the user'. PostHogDocs.DirectAddress
159:13 warning Capitalize 'Session Replay' for PostHog's product. Use 'session replay' for the general industry concept. PostHogBase.ProductNames
159:67 suggestion Address the reader directly. Use 'you' instead of 'the user'. PostHogDocs.DirectAddress

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