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agent-academy-issues

repo containing issues for agent academy to analyse sentiment Sentiment analysis generated with codespaces and GitHub Copilot

Agent Academy Recruit Completion: Insights Report

Thematic Analysis: Key Positive Impact Themes

Theme Number of Issues Example Quotes
Loved The Course 44 "I really really loved that so much information has been provided in a practical manner, so that ones does and learns.To be honest, I built a chatbot before this, and I had to look in multiple places for answers. I wish I had found this then"
"Excellent"
"This course was an excellent refresher and deepened my understanding of key concepts. It reinforced my prior knowledge while also providing valuable insights into topics and triggers. I'm looking forward to completing the Operations and Commander modules."
"This was a fantastic beginner’s course on Copilot Studio. I really enjoyed the balance of examples, formulas, and formatting that made the agent more user-friendly. The mix of business impact and functional knowledge, understanding not just how but also why things are done, was especially valuable. My biggest takeaway was the inspiration to start building a variety of copilots for internal systems and products we are working on. This challenge has been both practical and motivating."
"I found this experience amazing. Mixing a step-by-step lab with detailed explanations about the processes and objects."
"Loved configuring actions and triggers. The adaptive card component was also very useful."
"In my words if I have to say means this is excellent course and having clear explanation for all the points, in this course explained all the features of copilot studio in a very understanding way got hand-on experience, Thank you so much for this."
"Excellent course with clear explanations and a fantastic hands-on experience exploring all the features of Copilot Studio."
"Great course, easy explanation and had a wonderful hands-on experience on all the features of Copilot Studio."
"Loved these advanced topics: Event Triggers and Adaptive Card"

"First of all, I’ve learned a lot of new things again. I’m not new to Copilot Studio, as I have worked with them before. Still, this course has given me even more insights. I now have a much clearer understanding of what is meant by declarative agents, which wasn’t entirely clear to me before. I also saw how powerful topics have become today. They have improved significantly, and it’s fantastic to see the new possibilities they bring."
"I loved doing this! The tutorials were great, well-paced with sufficient visuals. I feel very much enabled to build my own agents in Copilot Studio now! Key take-away: - I had no prior knowledge of Copilot studio. "
"This course provided a fantastic deep dive into Copilot Studio, and I walked away with several valuable skills: - Understanding the platform’s components: Gained hands-on experience with Triggers, Tools, and Topics, and learned how to combine them effectively to build dynamic workflows. - Leveraging Topics with instructions: Discovered how to structure conversations and guide the copilot’s behavior using clear instructions and contextual variables.- Practical application: The course did an excellent job of bridging theory with real-world use cases, making it easier to see how these tools can be applied in business scenarios."
"This was an excellent training — thank you for putting it together. I learned a great deal, especially around Copilot Studio and Microsoft Entra, which were completely new to me. Navigating the admin side was a unique challenge, as I’m usually used to having a dedicated IT team handle those configurations. For this course, I worked through it using a developer trial version, which was a great learning experience.
"Wonderful training, I can't wait for the subsequent operative and commander series. Already very well-known with Microsoft Copilot Studio but this was a real nice addition to my knowledge. "I really appreciated the way this hands-on lab broke down each Copilot Studio component (knowledge, tools, etc.) into clear and manageable sections. This approach made it much easier to understand how the pieces fit together without feeling overwhelming.What stood out to me most was that before diving into development, the lab took the time to explain the use cases and purpose behind each capability. Having that context upfront gave me a much better understanding of when and why to use features like knowledge bases, actions, or custom tools, rather than just learning how to configure them.The step-by-step exercises were practical, well-paced, and directly tied to real-world scenarios. I felt like I was building something meaningful rather than just following abstract instructions. This combination of explanation, context, and hands-on practice made the learning experience engaging and effective.
Best Course 43 "I learnt Adaptive card, triggers, Tools, and knowledge, one of the best resources to get started with Copilot Studio agents! Having already built and deployed an agent for my organization, this course served as a great refresher and deepened my understanding of key concepts. It reinforced my existing knowledge while offering valuable insights into topics and triggers. Looking forward to completing the Operative and Commander modules next"
"One of the best resources to get started with Copilot Studio agents!"
"The Copilot Agent Academy Recruit course was one of my best Microsoft classes. Expanding on my Power Platform and Copilot knowledge and being introduced to Copilot Studio to create an IT Helpdesk agent was hugely beneficial. Building the agent little by little through each mission was intuitive and fun. I will be adding this skill to my Power Platform toolbox."
"The course is thoughtfully structured. While I already had prior experience with Copilot Studio, the module on topics stood out as the most valuable learning for me. "
"I found this training great. For beginners, it is a good start to learn the most important components. I especially liked that the assignment included adaptive cards and event triggers because that's what makes it user-friendly and actionable, and sparked more ideas."
"The step-by-step exercises were practical, well-paced, and directly tied to real-world scenarios. I felt like I was building something meaningful rather than just following abstract instructions. This combination of explanation, context, and hands-on practice made the learning experience engaging and effective.
" Overall, I’d say this was one of the best hands-on labs I’ve participated in for Copilot Studio. Excellent job putting this together!"
"This is by far the best Microsoft documentation ever created. Thank you for your best efforts and creative documentation. Excellent Jobs!"
"This is definitely, and by far, the best course on Microsoft Copilot Studio that I have come across. I highly recommend it to anyone who wishes to learn about it to take this course. "
"This is the best course for learning about Copilot, Agents, and automation. It is really easy to follow, and I am impressed by how much I was able to learn and understand the concepts. I was able to build an Agent in no time."
"Copilot Studio has strongly evolved from Power Virtual Agents, and with generative AI capabilities, it has become the best tool to make agents within a short time and work"
Learned A Lot 11 "I learned how to create knowledge base using uploaded files, sharepoint, and more. To be honest, I had learnt a lot of this searching on my own through the internet. But, having all of this in one place was very useful"
"This was one of my first experiences building AI Agents using Copilot Studio, and I truly enjoyed it while learning a lot throughout the process.
"First of all, I’ve learned a lot of new things again. I’m not new to Copilot Studio, as I have worked with them before. Still, this course has given me even more insights."
"I now have a much clearer understanding of what is meant by declarative agents, which wasn’t entirely clear to me before. I also saw how powerful topics have become today. They have improved significantly, and it’s fantastic to see the new possibilities they bring."
"One of the best tutorials I have ever followed. I learnt so many things.I look forward to applying these learnings in real-world scenarios and exploring how Copilot can further enhance productivity and user experience."
"Excellent course and i have learned a lot, looking forward to next modules."
"It would be good to have it expanded beyond just 100 and make it for all completions."
"Great exercise! I learnt a lot."
"At first, I thought this course would be pretty basic and cover mostly things I already knew from my experience. But it turned out to be much more practical than I expected. It walked me through real-world use cases and showed features I haven’t had the chance to use at work yet.
What I really appreciated was how comprehensive the course is—from understanding user pain points, through maker/developer technicals, to the admin perspective and solution packaging, all the way from start to publish. It gave me a complete view of how agents are designed, built, and deployed in real scenarios.

Section-by-Section Sentiment

Key Learnings and Takeaways

  • Number of responses: 241
  • Average sentiment: 0.77
  • Positive: 186
  • Neutral: 55
  • Negative: 0 Sentiment Bar Chart Word Cloud

Challenges Faced

  • Number of responses: 241
  • Average sentiment: 0.28
  • Positive: 72
  • Neutral: 165
  • Negative: 4 Sentiment Bar Chart Word Cloud

Final Thoughts

  • Number of responses: 241
  • Average sentiment: 0.80
  • Positive: 194
  • Neutral: 47
  • Negative: 0 Sentiment Bar Chart Word Cloud

Top 5 Buckets for Challenges

Other (115 mentions)

  • I faced challenges such as issues with licencing which i managed to fix luckily and complete the path
  • At a few places I did make mistakes from my end but overall no challenges were faced.

Technical Difficulties (40 mentions)

  • Initially used the Get Items instead of Get Item connector which on deletion took a while to clear any hidden parameters which led to errors even upon deleting it. Had to create a new one or wait a while for errors to go away before I could complete that task.
  • Everything was good but, I am still not able to turn on the developer mode to debug the flow from Copilot chat.

Clarity/Instructions (34 mentions)

  • Some, in the configuration part, some parts I had doubts, but when I went back and redid it, I was able to understand.
  • The Adaptive Card section could benefit from being split into a couple of smaller, focused segments. A more in-depth explanation with various examples would make the concepts easier to understand and apply effectivel

Time Management (29 mentions)

  • I found some odd behavior during testing for 'Mission 07: Add new topic with trigger and nodes'. The agent was unable to consistently pull out the context of a 'Laptop' from the request. It occasionally even took multiple times of answer a specific question for it to process. Just seemed really odd as it would work fine for a while and then have issues.
  • My main difficulty here is the inconsistency of the response of the AI, I understand that it will answer differently each time as it is an AI, but sometimes the Agent is hallucinating. I think we should include basic fine tuning in the recruit like turning on and off the "General Knowledge" so user can bind their Agent' s knowledge to what they just uploaded or configured

Collaboration/Communication (11 mentions)

  • A few delay-related issues led to behavior that differed from the expected lab response.
  • Getting the right permissions to add the agent to Teams within my organization (even for myself)

Top 5 Recurring Learnings / General Phrases

  • copilot studio
  • looking forward
  • adaptive cards
  • easy follow
  • power automate

Unique Learnings

  • biggest takeaways were some of the new functionality i have not worked with before including ai orchestration and autonomous triggers
  • i have been building an agent using copilot studio for awhile now
  • and the most key lesson that caught my attention and i learned is a new way of creating topics with combination of instructions, i am always doing like "node by node" but the process the is showed here is a lot clean and easier
  • i have learned many fundamentals of copilot studio and am now able to create efficient agents with the help of this path
  • very informative, i had created agents before using copilot studio but only basic ones with generative ai and topic

Repeated Learnings

  • having already built and deployed an agent for my organization, this course served as a great refresher and deepened my understanding of key concepts
  • it reinforced my existing knowledge while offering valuable insights into topics and triggers
  • learned how to create my first simple ai agents
  • wonderful training, i can't wait for the subsequent operative and commander series
  • already very well-known with microsoft copilot studio but this was a real nice addition to my knowledge

Repeated Suggestions

  • the adaptive card section could benefit from being split into a couple of smaller, focused segments
  • adaptive cards
  • i didn't face any big challenges to complete the recruit path, everything was very clear

Repeated Positive Sentiments

  • excellent
  • great course! thank you for setting this up and i look forward to the next levels.
  • i really like the well detailed is everything, easy to follow and learn.
  • can't wait for the rest of the curriculum. in the meantime, looking forward to my first badge 👍
  • i'm really excited for the next courses and feel i can offer much more value now for others who want to learn.

Issues Containing Negative Feedback

The following issues contained negative sentiment in at least one section:

  • Issue #210
    • Challenges Faced: "Sometimes troubleshooting is difficult for flows and MCP use."
  • Issue #179
    • Challenges Faced: "Due to license restiction I was unable to use the declarative agent in Teams app"
  • Issue #137
    • Challenges Faced: "Although the UX of Copilot Studio has updated in some places, compared to the documentation, it wasn't difficult to follow."
  • Issue #91
    • Challenges Faced: "Few screenshots of steps were outdated in the instructions."

(See attached PNGs for visualizations)

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