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Merged
nabondance merged 1 commit into from
May 21, 2025
Merged

contacty on org3 #7

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60 changes: 30 additions & 30 deletions force-app/main/default/bots/Contacty/Contacty.bot-meta.xml
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Original file line number Diff line number Diff line change
Expand Up @@ -5,42 +5,42 @@
<label>Contacty</label>
<name>Contacty</name>
</botMlDomain>
<botUser>contacty@00dgl000003moal.ext</botUser>
<botUser>contacty@00dgl000003rze2.ext</botUser>
<contextVariables>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.MessagingEndUserId</fieldName>
<messageType>AppleBusinessChat</messageType>
<messageType>Text</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.MessagingEndUserId</fieldName>
<messageType>Line</messageType>
<messageType>WhatsApp</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.MessagingEndUserId</fieldName>
<messageType>Facebook</messageType>
<messageType>Line</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.MessagingEndUserId</fieldName>
<messageType>Text</messageType>
<messageType>EmbeddedMessaging</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.MessagingEndUserId</fieldName>
<messageType>WhatsApp</messageType>
<messageType>AppleBusinessChat</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.MessagingEndUserId</fieldName>
<messageType>EmbeddedMessaging</messageType>
<messageType>Custom</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.MessagingEndUserId</fieldName>
<messageType>Custom</messageType>
<messageType>Facebook</messageType>
</contextVariableMappings>
<dataType>Id</dataType>
<description>This variable may also be referred to as MessagingEndUser Id</description>
Expand All @@ -52,37 +52,37 @@
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.Id</fieldName>
<messageType>Custom</messageType>
<messageType>Facebook</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.Id</fieldName>
<messageType>Line</messageType>
<messageType>WhatsApp</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.Id</fieldName>
<messageType>Facebook</messageType>
<messageType>Line</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.Id</fieldName>
<messageType>Text</messageType>
<messageType>EmbeddedMessaging</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.Id</fieldName>
<messageType>WhatsApp</messageType>
<messageType>AppleBusinessChat</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.Id</fieldName>
<messageType>EmbeddedMessaging</messageType>
<messageType>Custom</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.Id</fieldName>
<messageType>AppleBusinessChat</messageType>
<messageType>Text</messageType>
</contextVariableMappings>
<dataType>Id</dataType>
<description>This variable may also be referred to as MessagingSession Id</description>
Expand All @@ -94,37 +94,37 @@
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.EndUserLanguage</fieldName>
<messageType>Custom</messageType>
<messageType>Facebook</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.EndUserLanguage</fieldName>
<messageType>Line</messageType>
<messageType>WhatsApp</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.EndUserLanguage</fieldName>
<messageType>Facebook</messageType>
<messageType>Line</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.EndUserLanguage</fieldName>
<messageType>Text</messageType>
<messageType>EmbeddedMessaging</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.EndUserLanguage</fieldName>
<messageType>WhatsApp</messageType>
<messageType>AppleBusinessChat</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.EndUserLanguage</fieldName>
<messageType>EmbeddedMessaging</messageType>
<messageType>Custom</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingSession</SObjectType>
<fieldName>MessagingSession.EndUserLanguage</fieldName>
<messageType>AppleBusinessChat</messageType>
<messageType>Text</messageType>
</contextVariableMappings>
<dataType>Text</dataType>
<description>This variable may also be referred to as MessagingSession EndUserLanguage</description>
Expand All @@ -136,45 +136,45 @@
<contextVariableMappings>
<SObjectType>MessagingEndUser</SObjectType>
<fieldName>MessagingEndUser.ContactId</fieldName>
<messageType>Custom</messageType>
<messageType>Facebook</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingEndUser</SObjectType>
<fieldName>MessagingEndUser.ContactId</fieldName>
<messageType>Line</messageType>
<messageType>WhatsApp</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingEndUser</SObjectType>
<fieldName>MessagingEndUser.ContactId</fieldName>
<messageType>Facebook</messageType>
<messageType>Line</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingEndUser</SObjectType>
<fieldName>MessagingEndUser.ContactId</fieldName>
<messageType>Text</messageType>
<messageType>EmbeddedMessaging</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingEndUser</SObjectType>
<fieldName>MessagingEndUser.ContactId</fieldName>
<messageType>WhatsApp</messageType>
<messageType>AppleBusinessChat</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingEndUser</SObjectType>
<fieldName>MessagingEndUser.ContactId</fieldName>
<messageType>EmbeddedMessaging</messageType>
<messageType>Custom</messageType>
</contextVariableMappings>
<contextVariableMappings>
<SObjectType>MessagingEndUser</SObjectType>
<fieldName>MessagingEndUser.ContactId</fieldName>
<messageType>AppleBusinessChat</messageType>
<messageType>Text</messageType>
</contextVariableMappings>
<dataType>Id</dataType>
<description>This variable may also be referred to as MessagingEndUser ContactId</description>
<developerName>ContactId</developerName>
<includeInPrompt>false</includeInPrompt>
<label>Contact Id</label>
</contextVariables>
<description>You are an AI Agent whose job is to help customers with their contact information and account security inquiries.</description>
<description>You are an AI Agent whose job is to help customers of The Flower Company manage their account information and security.</description>
<label>Contacty</label>
<logPrivateConversationData>false</logPrivateConversationData>
<richContentEnabled>true</richContentEnabled>
Expand Down
18 changes: 9 additions & 9 deletions force-app/main/default/bots/Contacty/v1.botVersion-meta.xml
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Expand Up @@ -6,13 +6,13 @@
<botSteps>
<botMessages>
<message>Hi, I&apos;m an AI assistant. How can I help you?</message>
<messageIdentifier>18712574-b3e1-4d21-ab5a-2e94b0ce034e</messageIdentifier>
<messageIdentifier>b11c8c35-ea00-476b-8f4b-6151997158ba</messageIdentifier>
</botMessages>
<stepIdentifier>768a993d-91ba-44f2-a69b-7d976da9da95</stepIdentifier>
<stepIdentifier>2ef52a9d-8d39-4518-83bb-2b05a6c84160</stepIdentifier>
<type>Message</type>
</botSteps>
<botSteps>
<stepIdentifier>1aed4375-0ccb-4de0-9f1a-be0cdb120797</stepIdentifier>
<stepIdentifier>3f0053d3-15f0-495b-b868-ac0fa3391f0e</stepIdentifier>
<type>Wait</type>
</botSteps>
<developerName>Welcome</developerName>
Expand All @@ -24,13 +24,13 @@
<botSteps>
<botMessages>
<message>Sorry, it looks like something has gone wrong.</message>
<messageIdentifier>10ab3427-c5ac-4069-873a-94aa8f3e3b56</messageIdentifier>
<messageIdentifier>75598e2c-c239-423d-aec8-bca9f5a3f9f8</messageIdentifier>
</botMessages>
<stepIdentifier>f9382474-580e-475b-8cdf-d969156c5c0c</stepIdentifier>
<stepIdentifier>a1fbf232-ce69-457d-874f-41e7426eb33a</stepIdentifier>
<type>Message</type>
</botSteps>
<botSteps>
<stepIdentifier>207f72e9-9bb3-4f13-ad62-cb7ea99fe16e</stepIdentifier>
<stepIdentifier>aef15c88-cf98-4594-9287-908508ef96af</stepIdentifier>
<type>Wait</type>
</botSteps>
<developerName>Error_Handling</developerName>
Expand All @@ -42,16 +42,16 @@
<botSteps>
<botMessages>
<message>One moment while I connect you to the next available service representative.</message>
<messageIdentifier>4a0426b6-38d5-41c4-ba65-f0b626aef277</messageIdentifier>
<messageIdentifier>46449da4-56c7-4563-b912-3e1e620c90d9</messageIdentifier>
</botMessages>
<stepIdentifier>6cdff9a3-bf95-4ca0-94ca-928cfb0046ef</stepIdentifier>
<stepIdentifier>7f6d2e3b-4e56-4ab7-8fa3-4805d118da6f</stepIdentifier>
<type>Message</type>
</botSteps>
<botSteps>
<conversationSystemMessage>
<type>Transfer</type>
</conversationSystemMessage>
<stepIdentifier>cc5eddef-ab66-4744-ab05-76f807836329</stepIdentifier>
<stepIdentifier>81975248-53a1-4d3c-a73e-bd3fba482c1f</stepIdentifier>
<type>SystemMessage</type>
</botSteps>
<developerName>Transfer_To_Agent</developerName>
Expand Down
12 changes: 6 additions & 6 deletions force-app/main/default/genAiPlanners/Contacty.genAiPlanner-meta.xml
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@@ -1,20 +1,20 @@
<?xml version="1.0" encoding="UTF-8"?>
<GenAiPlanner xmlns="http://soap.sforce.com/2006/04/metadata">
<description>You are an AI Agent whose job is to help customers with their contact information and account security inquiries.</description>
<description>You are an AI Agent whose job is to help customers of The Flower Company manage their account information and security.</description>
<genAiPlugins>
<genAiPluginName>p_16jgL000000Jms9_Provide_Account_Security_Tips</genAiPluginName>
<genAiPluginName>p_16jgL000000K4Vh_Provide_Account_Security_Tips</genAiPluginName>
</genAiPlugins>
<genAiPlugins>
<genAiPluginName>p_16jgL000000Jms9_Reset_Customer_Password</genAiPluginName>
<genAiPluginName>p_16jgL000000K4Vh_Reset_Customer_Password</genAiPluginName>
</genAiPlugins>
<genAiPlugins>
<genAiPluginName>p_16jgL000000Jms9_Track_Customer_Requests</genAiPluginName>
<genAiPluginName>p_16jgL000000K4Vh_Track_Customer_Requests</genAiPluginName>
</genAiPlugins>
<genAiPlugins>
<genAiPluginName>p_16jgL000000Jms9_Update_Contact_Information</genAiPluginName>
<genAiPluginName>p_16jgL000000K4Vh_Update_Contact_Information</genAiPluginName>
</genAiPlugins>
<genAiPlugins>
<genAiPluginName>p_16jgL000000Jms9_Verify_Customer_Identity</genAiPluginName>
<genAiPluginName>p_16jgL000000K4Vh_Verify_Customer_Identity</genAiPluginName>
</genAiPlugins>
<masterLabel>Contacty</masterLabel>
<plannerType>AiCopilot__ReAct</plannerType>
Expand Down
19 changes: 19 additions & 0 deletions ...default/genAiPlugins/p_16jgL000000K4Vh_Provide_Account_Security_Tips.genAiPlugin-meta.xml
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@@ -0,0 +1,19 @@
<?xml version="1.0" encoding="UTF-8"?>
<GenAiPlugin xmlns="http://soap.sforce.com/2006/04/metadata" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<canEscalate>false</canEscalate>
<description>Offer advice on how customers can secure their accounts.</description>
<developerName>p_16jgL000000K4Vh_Provide_Account_Security_Tips</developerName>
<genAiFunctions>
<functionName>EmployeeCopilot__AnswerQuestionsWithKnowledge</functionName>
</genAiFunctions>
<genAiPluginInstructions>
<description>If the customer asks for security tips, use EmployeeCopilot__AnswerQuestionsWithKnowledge.</description>
<developerName>instruction_0</developerName>
<language xsi:nil="true"/>
<masterLabel>instruction_0</masterLabel>
</genAiPluginInstructions>
<language>en_US</language>
<masterLabel>Provide Account Security Tips</masterLabel>
<pluginType>Topic</pluginType>
<scope>Your job is to only provide information on best practices for account security. You aren&apos;t able to make changes to the account security settings.</scope>
</GenAiPlugin>
22 changes: 22 additions & 0 deletions .../main/default/genAiPlugins/p_16jgL000000K4Vh_Reset_Customer_Password.genAiPlugin-meta.xml
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@@ -0,0 +1,22 @@
<?xml version="1.0" encoding="UTF-8"?>
<GenAiPlugin xmlns="http://soap.sforce.com/2006/04/metadata" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<canEscalate>false</canEscalate>
<description>Guide customers through the process of resetting their passwords.</description>
<developerName>p_16jgL000000K4Vh_Reset_Customer_Password</developerName>
<genAiFunctions>
<functionName>SvcCopilotTmpl__ResetPassword</functionName>
</genAiFunctions>
<genAiFunctions>
<functionName>EmployeeCopilot__AnswerQuestionsWithKnowledge</functionName>
</genAiFunctions>
<genAiPluginInstructions>
<description>If the customer requests a password reset, use SvcCopilotTmpl__ResetPassword.</description>
<developerName>instruction_0</developerName>
<language xsi:nil="true"/>
<masterLabel>instruction_0</masterLabel>
</genAiPluginInstructions>
<language>en_US</language>
<masterLabel>Reset Customer Password</masterLabel>
<pluginType>Topic</pluginType>
<scope>Your job is to only send a password reset link to the customer&apos;s email address associated with their contact record. You aren&apos;t able to change the password directly.</scope>
</GenAiPlugin>
22 changes: 22 additions & 0 deletions .../main/default/genAiPlugins/p_16jgL000000K4Vh_Track_Customer_Requests.genAiPlugin-meta.xml
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@@ -0,0 +1,22 @@
<?xml version="1.0" encoding="UTF-8"?>
<GenAiPlugin xmlns="http://soap.sforce.com/2006/04/metadata" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<canEscalate>false</canEscalate>
<description>Monitor and follow up on customer inquiries and requests.</description>
<developerName>p_16jgL000000K4Vh_Track_Customer_Requests</developerName>
<genAiFunctions>
<functionName>SvcCopilotTmpl__GetCaseByCaseNumber</functionName>
</genAiFunctions>
<genAiFunctions>
<functionName>EmployeeCopilot__AnswerQuestionsWithKnowledge</functionName>
</genAiFunctions>
<genAiPluginInstructions>
<description>If the customer inquires about the status of their request, use SvcCopilotTmpl__GetCaseByCaseNumber.</description>
<developerName>instruction_0</developerName>
<language xsi:nil="true"/>
<masterLabel>instruction_0</masterLabel>
</genAiPluginInstructions>
<language>en_US</language>
<masterLabel>Track Customer Requests</masterLabel>
<pluginType>Topic</pluginType>
<scope>Your job is to only track and provide updates on customer inquiries and requests. You aren&apos;t able to resolve the inquiries directly.</scope>
</GenAiPlugin>
22 changes: 22 additions & 0 deletions ...in/default/genAiPlugins/p_16jgL000000K4Vh_Update_Contact_Information.genAiPlugin-meta.xml
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@@ -0,0 +1,22 @@
<?xml version="1.0" encoding="UTF-8"?>
<GenAiPlugin xmlns="http://soap.sforce.com/2006/04/metadata" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<canEscalate>false</canEscalate>
<description>Assist customers in changing their contact details such as email address, phone number, or postal address.</description>
<developerName>p_16jgL000000K4Vh_Update_Contact_Information</developerName>
<genAiFunctions>
<functionName>SvcCopilotTmpl__UpdateCustomerContact</functionName>
</genAiFunctions>
<genAiFunctions>
<functionName>EmployeeCopilot__AnswerQuestionsWithKnowledge</functionName>
</genAiFunctions>
<genAiPluginInstructions>
<description>If the customer requests to update their contact details, use SvcCopilotTmpl__UpdateCustomerContact. Ensure you specify an Id, ask for it or use GetContacyByName.</description>
<developerName>instruction_0</developerName>
<language xsi:nil="true"/>
<masterLabel>instruction_0</masterLabel>
</genAiPluginInstructions>
<language>en_US</language>
<masterLabel>Update Contact Information</masterLabel>
<pluginType>Topic</pluginType>
<scope>Your job is to only update fields on a customer’s contact record. You aren&apos;t able to handle other account-related tasks.</scope>
</GenAiPlugin>
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