An experienced IT professional with a background in IT support, education, and programming. Skilled in troubleshooting technical issues while ensuring users feel heard, empowered, and supported. Adept at breaking down complex concepts into clear, actionable solutions, making technology more accessible.
I'm passionate about wellness, and always curious and eager to learn so lately, I've been diving into neuroscience, calisthenics, and herbal medicine just for fun.
- osTicket (Support Ticketing System)
- Microsoft Azure