antleaf/jct-user-stories

As a researcher, I would like to know on what basis the JCT suggests certain alternative journals to me and if they are suggested in list format (similar to a google search result), why certain journals appear earlier than others / are listed first (e.g. why is an Elsevier journal listed before a PLOS journal).

#58

· KRieck opened

on Jul 7, 2020

As a HELP DESK ADMIN, I want to have a dashboard to store interesting queries and suggestions that may assist in future development planning.

#57

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to have clear routes to the technology and development team to answer system problems or data integrity issues.

#56

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to have stored responses to commonly asked questions.

#55

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to know my escalation parameters to address tricky problems.

#54

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to clearly understand the timeframes by when I need to respond.

actor: helpdesk admin

feature: process

#53

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to have access to funder representatives as needed to answer funder-specific queries.

#52

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to be able to review closed tickets.

#51

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to get alerts when a new query is posted.

#50

· louisecpage opened

on Jun 18, 2020

As a HELP DESK ADMIN, I want to have a clean interface to review incoming queries from users with clear timetables for when they were received and the chain of responses.

#49

· louisecpage opened

on Jun 18, 2020

As a PUBLISHER, my journal is compliant and I want to add it to the JCT.

actor: helpdesk admin

actor: publisher

feature: documentation

feature: process

#48

· louisecpage opened

on Jun 18, 2020

As a PUBLISHER, I have just decided that one of my journals will transform to OA. I want to designate this journal as “Transformative” in the JCT.

#47

· louisecpage opened

on Jun 18, 2020

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As a HELP DESK ADMIN, I want to have a dashboard to store interesting queries and suggestions that may assist in future development planning.

As a HELP DESK ADMIN, I want to have clear routes to the technology and development team to answer system problems or data integrity issues.

As a HELP DESK ADMIN, I want to have stored responses to commonly asked questions.

As a HELP DESK ADMIN, I want to know my escalation parameters to address tricky problems.

As a HELP DESK ADMIN, I want to clearly understand the timeframes by when I need to respond.

As a HELP DESK ADMIN, I want to have access to funder representatives as needed to answer funder-specific queries.

As a HELP DESK ADMIN, I want to be able to review closed tickets.

As a HELP DESK ADMIN, I want to get alerts when a new query is posted.

As a HELP DESK ADMIN, I want to have a clean interface to review incoming queries from users with clear timetables for when they were received and the chain of responses.

As a PUBLISHER, my journal is compliant and I want to add it to the JCT.

As a PUBLISHER, I have just decided that one of my journals will transform to OA. I want to designate this journal as “Transformative” in the JCT.

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