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---
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title: 'Terms of Service - July 9, 2025'
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description: 'Access the terms of service for all Azion products - July 9, 2025.'
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title: 'Terms of Service'
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description: 'Access the terms of service for all Azion products'
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meta_tags: 'Terms of Service, Azion Terms of Service'
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namespace: documentation_agreements_service_terms
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permalink: /documentation/agreements/tos/
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---
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*Last updated: July 9, 2025.*
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*Last updated: August 12, 2025.*
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The following definitions related to Products and Services, billing methods, and other terms apply to the purchase and use of Azion Products and Services. We are constantly looking to improve our solutions. Consequently, this document may be updated and you should always look at its latest version.
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All Azion products and services are offered as Edge Services and available through specific Internet communication protocols. Our servers are located at various points of presence (POPs) across the world. Azion Products and Services are orchestrated and configured via the Azion Console (former Real-Time Manager) interface or its APIs. Products and Services are billed according to their use, type of contract, and prices, as defined in the Customer Agreement.
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## 1\. Products and Services
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**AI Inference:** designed to run artificial intelligence (AI) models on Azion’s globally distributed infrastructure in response to a request, without requiring the customer to provision or manage the infrastructure for execution. For specific models, as detailed in the documentation available at https://www.azion.com/en/documentation/products/ai/edge-ai/models/, it includes access to: (1) OpenAI-compatible API; (2) support for LoRA (Low-Rank Adaptation) via add-on; and (3) model invocation through Edge Functions. AZION MAY TERMINATE, WITHOUT PRIOR NOTICE, THE EXECUTION OF MODELS THAT ARE: (A) CONSUMING MORE THAN THE MAXIMUM DEFINED MEMORY; OR (B) RUNNING LONGER THAN THE MAXIMUM ALLOWED TIME. AZION MAY DEPROVISION MODELS THAT HAVE BEEN CREATED BUT NOT EXECUTED FOR MORE THAN THREE (3) DAYS. THE MODELS AVAILABLE IN AI INFERENCE MAY BE SUBJECT TO ADDITIONAL THIRD-PARTY LICENSE TERMS AND RESTRICTIONS, AND THE CUSTOMER IS RESPONSIBLE FOR THEIR USE, INCLUDING: (A) OBTAINING OR COMPLYING WITH ANY LICENSE FOR THIRD-PARTY MODELS; (B) ENSURING THE SECURITY OF THE MODEL IN USE; AND (C) THE OUTPUT GENERATED BY THE MODEL IN USE. OUTPUT GENERATED BY MODELS IN AI INFERENCE IS NOT VERIFIED BY AZION FOR ACCURACY AND DOES NOT REPRESENT AZION’S VIEWS. Except as otherwise provided in the Customer Agreement or any documents attached thereto, AI Inference will be billed based on consumption of: (a) Compute Time and (b) Requests.
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**Application Accelerator:** an Edge Application module designed to accelerate web applications and APIs. It includes access to protocol optimization features, advanced caching rules (Advanced Cache Key) which allows granular caching with minimum TTL of 0 seconds, segmentation and caching policies based on criteria such as name/value of Cookies and Query Strings, in addition to features such as Rules Engine, Bypass Cache, KeepAlive, Forward Cookies, POST Cache, among others. HTTP GET, HEAD, POST, PUT, PATCH, DELETE and OPTIONS methods available. Except as otherwise provided for in the Customer Agreement or any other documents attached thereto, Application Acelerator will be billed considering the Data Transferred according to the volumes consumed.
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**Application Development:** Azion Application Development is a service provided by Azion, structured as a package of contracted hours for the development of new applications and functions capable of running on the Azion Platform, utilizing its native capabilities and/or solutions from partners available on the Azion Marketplace (“Application Development”). The development will be carried out: (a) in a manner compatible with Azion’s existing Products and Services; (b) ensuring integration, usability, and alignment with the applicable service levels (SLA) of the Platform; (c) following industry standards and protocols; (d) aligned with the scope of Azion’s Products and Services; and (e) in compliance with the technical guidelines defined by Azion. The request for Application Development must be formalized by the Customer and will be evaluated by Azion, considering technical, commercial, and operational aspects. Azion reserves the right to refuse or suspend Application Development that, at its sole discretion, may compromise the security, stability, or compliance of the Platform with applicable regulations. The scope of Azion Application Development includes: Internalization and monitoring of Customer requests, including the Application Development request and the technical and functional specification of the application, following Azion’s adopted practices; Periodic technical meetings (weekly, biweekly, or monthly) to track ongoing Application Development; Review and validation of the Application Development plan. The Customer must provide a detailed scope of the desired application, specifying technical and operational requirements. The Customer is solely responsible for validating the application’s functionality after delivery and ensuring compatibility with its external integrations. Azion is not responsible for failures or impacts resulting from improper use of the developed application, nor for modifications made by the Customer without Azion’s prior validation. Unless otherwise stated in the Customer Agreement or attached documents, Azion Application Development will be charged based on a package of development hours, determined according to the complexity and estimated effort required for the requested application’s implementation. The Customer may request adjustments or changes after delivery, subject to Azion’s new evaluation. If these adjustments require additional effort, scope changes, or impact previously agreed deadlines, Azion may define a new package of hours and corresponding costs. If the Customer chooses to cancel the service before development is completed, Azion may charge for services already provided as well as any incurred operational costs. Azion Application Development does not include continuous technical support for developed applications. If the Customer requires support and/or ongoing maintenance, additional hourly packages must be contracted. The implementation of an application under Azion Application Development does not imply an obligation for Azion to maintain or update it indefinitely. Future maintenance and upgrades may be contracted separately. Azion Application Development is a service provided exclusively by Azion, and Azion is solely responsible for the payment of labor-related expenses and associated rights. There is no employment relationship, direct or indirect, between Azion and the Customer, nor any obligation from the Customer towards the professionals assigned to the service. The Azion Application Development service will be performed remotely, with no obligation for physical presence at the Customer’s premises. THE CUSTOMER ACKNOWLEDGES AND AGREES THAT ALL INTELLECTUAL PROPERTY RELATED TO THE APPLICATION OR FUNCTION DEVELOPED UNDER AZION APPLICATION DEVELOPMENT BELONGS EXCLUSIVELY TO AZION, UNLESS OTHERWISE STATED IN THE CUSTOMER AGREEMENT OR ATTACHED DOCUMENTS. CERTAIN ELEMENTS OF THE APPLICATION AND FUNCTIONS MAY INCORPORATE THIRD-PARTY SOFTWARE COMPONENTS MADE AVAILABLE UNDER OPEN SOURCE OR PROPRIETARY LICENSES, AND IN SUCH CASES, THE USE, DISTRIBUTION, AND MODIFICATION OF THESE COMPONENTS MUST COMPLY WITH THE TERMS AND RESTRICTIONS OF THEIR RESPECTIVE LICENSES. THE CUSTOMER MAY USE THE APPLICATION IN ACCORDANCE WITH THE TERMS AND CONDITIONS APPLICABLE TO AZION'S PRODUCTS AND SERVICES AND WILL HAVE ACCESS TO THE SOURCE CODE OF THE DEVELOPED APPLICATION BUT MAY NOT MAKE THE CODE PUBLIC.
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**Class C Operations (Free Operations)**: refers to the overall count of executed operations falling within the Class C category. Class C includes the following S3 calls, as well as their REST API equivalents: AbortMultipartUpload, CreateMultipartUpload, CompleteMultipartUpload, DeleteBucket, DeleteObject, DeleteObjects, PutObject, PutObjectLegalHold, PutObjectLockConfiguration, PutObjectRetention, UploadPart.
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**Compute Time:** refers to the processing time consumed by Edge Functions.
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**Compute Time:** refers to the active execution time (in hours) multiplied by the amount of allocated memory (in GB). The unit of measurement is GB-hour and reflects the total memory used while functions or AI models are actively running on Azion’s infrastructure.
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**Data Gathered:** the total volume in GB gathered by the Real-Time Events.
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**Real-Time Purge Operations:** refers to the number of URLs, Wildcard URLs or Cache Keys requested by the Customer's Purge operation in the billing period.
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**Requests:** refers to the total sum of requests, when processed or analyzed by some specific Productor Service. For our Edge Firewall Service enabled in a Domain, even if partially or on a path or under a specific condition, all Requests made to that Domain will be calculated in the Edge Firewall Requests metric. The Requests metric is calculated for each Service, without discounts or reductions being made to other metrics related to any other Services.
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**Requests:** refers to the total number of requestsprocessed by a specific Azion Product, regardless of the processing outcome or response, even when triggered by another Azion Product. Each request is measured individually per Product, with no offsets or deductions applied against metrics of other Products. For Products enabled on a Workload or Domain — even if partially applied through specific paths or conditions — all requests received by the Workload or Domain will be counted toward the Product’s Requests metric.
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**Rows Read:** refers to the total number of rows read in both the main database instance and the replicas present on the edge nodes.
Copy file name to clipboardExpand all lines: src/content/docs/en/pages/changelog/previous-years/previous-years-changelog.mdx
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**Edge Firewall**
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*[API for Edge Firewall - Edge Functions Instances](https://www.azion.com/pt-br/documentacao/produtos/api/v3/edge-firewall/function-instances/): with this new API, you can check, remove or update existing settings, besides creating new ones.
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*[API for Edge Firewall - Edge Functions Instances](https://api.azion.com/): with this new API, you can check, remove or update existing settings, besides creating new ones.
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## Updates
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**Edge Application**
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* Now, with support for using [HTTP](/en/documentation/products/api/v3/) methods (POST, PUT, PATCH and DELETE) in Edge Functions JavaScript, improving performance, flexibility, and security issues;
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* Now, with support for using [HTTP](https://api.azion.com/) methods (POST, PUT, PATCH and DELETE) in Edge Functions JavaScript, improving performance, flexibility, and security issues;
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* We have also improved security issues when creating rules in [Rules Engine](/en/documentation/products/secure/edge-firewall/rules-engine/).
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**Real Time Events**
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**Edge Application**
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* Launch of [Edge Functions](https://www.azion.com/en/blog/why-azion-chose-v8/) in General Availability;
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*[API for Edge Application - Rules Engine](/en/documentation/products/api/v3/edge-firewall/rules-engine/);
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*[API for Edge Application - Edge Functions Instance](/en/documentation/products/api/v3/edge-applications/edge-functions-instances/).
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*[API for Edge Application - Rules Engine](https://api.azion.com/);
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*[API for Edge Application - Edge Functions Instance](https://api.azion.com/).
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**Edge Firewall**
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*[API for Edge Firewall - Main Settings](https://www.azion.com/pt-br/documentacao/produtos/api/v3/edge-firewall/);
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*[API for Edge Firewall - Rules Engine](https://www.azion.com/pt-br/documentacao/produtos/api/v3/edge-firewall/rules-engine/).
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*[API for Edge Firewall - Main Settings](https://api.azion.com/);
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*[API for Edge Firewall - Rules Engine](https://api.azion.com/).
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## Bug fixes
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**API V3 - Real-Time Metrics**
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* Learn more about the new [**API V3 of the Real-Time Metrics**](/en/documentation/products/api/v3/real-time-metrics/).
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* Learn more about the new [**API V3 of the Real-Time Metrics**](https://api.azion.com/).
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**Edge Application**
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*[API for Edge Application - Origins](/en/documentation/products/api/v3/edge-applications/origins/);
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*[API for Edge Application - Cache Settings](/en/documentation/products/api/v3/edge-applications/cache-settings/).
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*[API for Edge Application - Origins](https://api.azion.com/);
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*[API for Edge Application - Cache Settings](https://api.azion.com/).
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## Updates
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* Added the graph referring to the "Data Streamed" metric of the Data Stream product, in the Real-Time Metrics interface.
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* New Bot Management solution integrated to the Azion platform, using [Edge Functions](/en/documentation/products/build/edge-application/edge-functions/) in [Edge Firewall](/en/documentation/products/secure/edge-firewall/).
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* Added [TLS Minimum Version](/en/documentation/products/build/edge-application/#digital-certificates) selection component to the Edge Application interface.
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* Bug fix in [Api V3](https://api.azion.com/) page when listing [Edge Applications](https://api.azion.com/#3f5eb5d3-34ff-4f7f-92ea-796eb8a2294f).
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* Bug fix in [Api V3](https://api.azion.com/) page when listing Edge Applications.
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* The purge history will now show the type, method and form in which the system received the purge request.
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* Bug fix for purge in the case of URLs with Unicode.
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Note: Just as the interface has been updated to require the purge type, the [Purge API](https://api.azion.com/#b0ff3e0f-7a58-4cef-9992-34d6eee94418) has also changed.
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Note: Just as the interface has been updated to require the purge type, the [Purge API](https://api.azion.com/) has also changed.
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**aug/2017**
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* Launch of the new version of the [Purge API](https://api.azion.com/#b0ff3e0f-7a58-4cef-9992-34d6eee94418).
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* Launch of the new version of the [Purge API](https://api.azion.com/).
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* Bug fix in the Live Streaming endpoint of the Analytics API.
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* Implementation of Sign Up online.
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* Stability improvements in the Analytics platform.
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**may/2017**
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* Launch of new API endpoints for [for creating, changing and removing cache settings](https://api.azion.com/#7ea28be0-94a9-4b04-b4a5-cb5ef7a6ad2c).
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* Launch of new API endpoints for [for creating, changing and removing cache settings](https://api.azion.com/).
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* Implementation of the Elastic Search endpoint in the [Data Stream](/en/documentation/products/observe/data-stream/) product.
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* Implementation of new features in Lua in Content Delivery for advanced conditional rules.
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* Implementation of new Device Detection functionalities for configuring conditional rules based on the device.
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* Implementation of breadcrumbs in Real-Time Manager.
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* Improvements in the creation flow of the first configuration.
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* Launch of new API endpoints for [creating, changing and removing origins](https://api.azion.com/#8043d292-fd5c-4883-ac79-22332ff9121e).
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* Launch of new API endpoints for [creating, changing and removing rules from the rules engine](https://api.azion.com/#ad695a46-d20c-454b-b934-c535eb219f40).
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* Launch of new API endpoints for [querying, creating, changing and removing rule sets from the edge firewall](https://api.azion.com/#e1973d01-9286-4f05-814f-0bef6e855a6c).
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* Launch of new API endpoints for [query WAF rule sets](https://api.azion.com/#29cc0c1b-beae-4350-9df7-7e7f79431a6c).
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* Launch of new API endpoints for [creating, changing and removing origins](https://api.azion.com/).
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* Launch of new API endpoints for [creating, changing and removing rules from the rules engine](https://api.azion.com/).
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* Launch of new API endpoints for [querying, creating, changing and removing rule sets from the edge firewall](https://api.azion.com/).
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* Launch of new API endpoints for [query WAF rule sets](https://api.azion.com/).
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* Launch of a new graph in Analytics to evaluate bandwidth savings using Image Optimization.
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**mar/2017**
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* Launch of new API endpoints for [querying origins](https://api.azion.com/#8043d292-fd5c-4883-ac79-22332ff9121e).
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* Launch of new API endpoints for [query cache settings](https://api.azion.com/#7ea28be0-94a9-4b04-b4a5-cb5ef7a6ad2c).
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* Launch of new API endpoints for [querying the rules engine](https://api.azion.com/#ad695a46-d20c-454b-b934-c535eb219f40).
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* Launch of new API endpoints for [querying origins](https://api.azion.com/).
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* Launch of new API endpoints for [query cache settings](https://api.azion.com/).
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* Launch of new API endpoints for [querying the rules engine](https://api.azion.com/).
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* Launch of the Billing screen for consulting consolidated accounting data per product.
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* Implementation of the interface for managing WAF whitelist rules.
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* Fixed the Cache Settings tie with behaviors in the Rules Engine.
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