enhancement: allow to add note directly from rtticketview

js/locale/pl_PL.js

@@ -30,6 +30,10 @@ $_LANG['Unexpected empty reply from PESEL Reservation Registry API server!'] = '
 $_LANG['Malformed reply from PESEL Reservation Registry API server!'] = 'Błędna odpowiedź serwera API Rejestru Zastrzeżeń PESEL!';
 $_LANG['telecommunication service contract'] = 'umowa na usługi telekomunikacyjne';
 
+$_LANG['Note added'] = 'Notatka dodana';
+$_LANG['Adding note'] = 'Dodaję notatkę';
+$_LANG['Adding note Error'] = 'Błąd dodawania notatki';
+
 $_LANG['Show sensible data'] = 'Pokaż dane wrażliwe';
 $_LANG['customer sensitive data view'] = 'podgląd danych wrażliwych klientów';
 

js/templates/rt/rtticketfastnote.js

@@ -0,0 +1,51 @@
+const $input = $('#quick-note-input');
+const $button = $('#quick-message-send');
+const $overlay = $('#quick-message-overlay');
+
+function updateButtonState(disabled = null) {
+    if (disabled === null) {
+        disabled = !$input.val().trim();
+    }
+    $button.prop('disabled', disabled);
+}
+
+function showStatus(message, color) {
+    $overlay
+        .html(`<span style="color: ${color};">${message}</span>`)
+        .css('display', 'flex');
+
+    setTimeout(() => {
+        $overlay.fadeOut();
+    }, 4000);
+}
+
+function sendQuickMessage(ticketId) {
+    const messageText = $input.val().trim();
+    updateButtonState(true);
+
+    showStatus($t('Sending message'), 'orange');
+
+    $.ajax({
+        url: "?m=rtticketedit&id=" + ticketId + "&action=fastnote",
+        type: 'POST',
+        data: { fastnote: messageText },
+        success: () => {
+            showStatus($t('Note added'), 'green');
+            $input.val('');
+            setTimeout(() => {
+                const cleanUrl = window.location.origin + window.location.pathname + window.location.search;
+                window.location.href = cleanUrl;
+                }, 1500
+            );
+        },
+        error: (xhr, status, error) => {
+            showStatus(`$t('Adding note Error'): ${error}"`, 'red');
+            console.error(trans('AJAX Error:'), xhr.responseText);
+        },
+        complete: () => {
+            updateButtonState();
+        }
+    });
+}
+
+$input.on('input', () => updateButtonState());

lib/locale/pl_PL/strings.php

@@ -31,6 +31,10 @@
 $_LANG['Malformed reply from PESEL Reservation Registry API server!'] = 'Błędna odpowiedź serwera API Rejestru Zastrzeżeń PESEL!';
 $_LANG['telecommunication service contract'] = 'umowa na usługi telekomunikacyjne';
 
+$_LANG['Note added'] = 'Notatka dodana';
+$_LANG['Adding note'] = 'Dodaję notatkę';
+$_LANG['Adding note Error'] = 'Błąd dodawania notatki';
+
 $_LANG['Show sensitive data'] = 'Pokaż dane wrażliwe';
 $_LANG['customer sensitive data view'] = 'podgląd danych wrażliwych klientów';
 

modules/rtticketedit.php

@@ -232,6 +232,14 @@ function ($contact) {
                 $SESSION->redirect('?m=rtqueueview'
                     . ($SESSION->is_set('backid') ? '#' . $SESSION->get('backid') : ''));
                 break;
+            case 'fastnote':
+                $message = array(
+                            'ticketid' => $id,
+                            'body' => $_POST['fastnote'],
+                            'type' => RTMESSAGE_NOTE,
+                        );
+                $LMS->TicketMessageAdd($message);
+                break;
             case 'resolve':
                 $notification_options_by_division_ids = array(
                     0 => array(

templates/default/rt/rtticketfastnote.html

@@ -0,0 +1,51 @@
+<style>
+    #quick-message-overlay {
+        position: absolute; top: 0;
+        left: 0;
+        right: 0;
+        bottom: 0;
+        background: #DFD5BD;
+        display: none;
+        justify-content: center;
+        align-items: center;
+        font-weight: bold;
+        pointer-events: none;
+        z-index: 10;
+        padding: 0.5em;
+        text-align: center;
+    }
+    #quick-note-input {
+        width:100%;
+        height: 5em;
+        padding: 0.5em;
+    }
+    #quick-message-container {
+        position: relative;
+        flex-grow: 1;
+    }
+    #quick-message-container-inner {
+        display: flex;
+        gap: 10px;
+        align-items: center;
+    }
+</style>
+
+<table class="lmsbox">
+    <tbody>
+        <tr>
+            <td>
+            <div id="quick-message-container">
+                <div id="quick-message-container-inner">
+                {speech_recognition target="#quick-note-input"}
+                <textarea id="quick-note-input" placeholder="{trans('Enter note')}"></textarea>
+                {button id="quick-message-send" label="Add" icon="note" onclick="javascript:sendQuickMessage({$ticket.ticketid});"}
+                </div>
+                <div id="quick-message-overlay"></div>
+            </div>
+            </td>
+        </tr>
+    </tbody>
+</table>
+
+
+{js}

templates/default/rt/rtticketview.html

@@ -6,6 +6,7 @@ <H1>{$layout.pagetitle|escape}</H1>
 
 {include file="rt/rtticketinfobox.html"}
 {include file="rt/rtticketmessagesbox.html"}
+{include file="rt/rtticketfastnote.html"}
 
 <table class="lmsbox">
 	<TFOOT>