Zabbix / GLPI Integration

This tool facilitates opening and closing GLPI tickets when a trigger alert is generated in Zabbix. The tool relies on the GLPI and Zabbix API.

Configuration

1. Configure settings in the config.php file.

2. Copy zabbix-glpi folder to the alerts scripts location (e.g /etc/zabbix/alert.d/)

3. Create a shell script called glpi_ticekts.sh and save to alerts scripts location

   #!/bin/bash
   
   while read -r line; do
       key=$(echo $line | cut -d= -f1)
       value=$(echo $line | cut -d= -f2)
       value=$(echo $value | /usr/bin/php -r 'echo urlencode(fgets(STDIN));')
       parameters="${parameters}$key=$value&" 
   done <<< "$1"
   
   /usr/bin/php /etc/zabbix/alert.d/zabbix-glpi/zabbix_glpi.php "$parameters" 

4. Configure a Media Type for GLPI Tickets

   • Script Name: glpi_tickets.sh
   • Script Parameters {ALERT.MESSAGE}

5. Configure Media Type for users, optionally add those users to a user group

6. Configure Action

   • Set Default message for Operations, Recovery operations, Acknowledgement operations

     action=trigger_action
     eventid={EVENT.ID}
     eventvalue={EVENT.VALUE}
     eventage={EVENT.AGE}
     eventdate={EVENT.DATE}
     eventtime={EVENT.TIME}
     eventrecoverydate={EVENT.RECOVERY.DATE}
     eventrecoverytime={EVENT.RECOVERY.TIME}
     eventhost={HOST.HOST}
     eventhostname={HOST.NAME1}
     eventhostdns={HOST.DNS1}
     eventhostip={HOST.IP1}
     eventhostdescription={HOST.DESCRIPTION}
     triggerdescription={TRIGGER.DESCRIPTION}
     triggername={TRIGGER.NAME}
     triggerstatus={TRIGGER.STATUS}
     triggerseverity={TRIGGER.SEVERITY}
     itemid={ITEM.ID1}
     itemdescription={ITEM.DESCRIPTION1}
     itemname={ITEM.NAME1}
     itemkey={ITEM.KEY1}
     itemvalue={ITEM.VALUE1}
     

   • Configure operations to send to users or groups, set "Send only to" as the media type you created earlier