GlobalTech_Varshitha_G_Submission-1

Solution.md

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+## GlobalTech Project Solution
+
+1. All customer accounts must be filterable by department and location, with the location field dynamically dependent on the selected department.
+
+API Endpoint:  POST https://api.devrev.ai/internal/schemas.custom.set
+```
+{
+    "type": "tenant_fragment",
+    "description": "Attributes for GlobalTech",
+    "leaf_type": "ticket",
+    "fields": [
+        {
+            "name": "department",
+            "field_type": "enum",
+            "allowed_values": [
+                "Technical", 
+                "Sales", 
+                "Accounts"
+            ],
+            "ui": { "display_name": "Department" }
+        },
+        {
+            "name": "location",
+            "field_type": "enum",
+            "allowed_values": [
+                "Mumbai", 
+                "Bangalore", 
+                "Chennai",
+                "Hyderabad",
+                "Delhi"
+            ],
+            "ui": { "display_name": "Location" }
+        }
+    ],
+    "conditions": [
+        {
+            "expression": "custom_fields.department == 'Technical'",
+            "effects": [
+                {
+                    "fields": [ "custom_fields.location" ],
+                    "allowed_values": [
+                        "Mumbai", 
+                        "Bangalore"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.department == 'Sales'",
+            "effects": [
+                {
+                    "fields": [ "custom_fields.location" ],
+                    "allowed_values": [
+                        "Chennai",
+                        "Hyderabad"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.department == 'Accounts'",
+            "effects": [
+                {
+                    "fields": [ "custom_fields.location" ],
+                    "allowed_values": [
+                        "Delhi"
+                    ]
+                }
+            ]
+        }
+    ]
+}
+```
+
+
+
+![image](https://github.com/user-attachments/assets/d6958b9a-7f76-4cee-88fb-93a7444624fb)
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+Dynamically dependent Fields
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+![Screenshot 2025-02-18 214658](https://github.com/user-attachments/assets/da4ee643-024d-45b4-9e62-94ceb6ec9f0d)
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+![Screenshot 2025-02-18 214709](https://github.com/user-attachments/assets/20a27f49-0478-4d88-9c4e-10f8cdf4d37e)
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+![Screenshot 2025-02-18 214722](https://github.com/user-attachments/assets/1ecd2e73-54b5-4ae2-8a13-60ae3d2a1acf)
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+![Screenshot 2025-02-18 214732](https://github.com/user-attachments/assets/0e8743b7-57dd-4d1a-926b-08acf956b345)
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+2. Newly created conversations and tickets must be routed to department-specific groups of support agents in a load-balanced manner.
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+   ![image](https://github.com/user-attachments/assets/e107c95d-5945-42a2-8fd7-7f5fe0f29d2c)
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+ 3.Each support agent should only have visibility into the tickets and conversations they own
+ Group Privileges:
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+ ![image](https://github.com/user-attachments/assets/eda78b49-f77c-42b3-8570-1ec50562f7c3)
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+4.Automated creation of bar charts visualizing the distribution of conversations and tickets across various departments is needed
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+![Screenshot 2025-02-18 201336](https://github.com/user-attachments/assets/ba0a039f-2299-4ec5-a839-c8f7d7a3a501)
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+![Screenshot 2025-02-18 201314](https://github.com/user-attachments/assets/6552e658-cdd0-4bdb-aa8b-3a38edc3d4f7)
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