Gdrive-MFZ Aware Import_Pramodh_Kumar_M_Submission-2

.gitignore

@@ -0,0 +1,12 @@
+# IDE-specific configs
+/.vscode/*
+.code-workspace
+/.idea/*
+
+# Allow run configurations / launch files
+!/.idea/runConfigurations
+!/.vscode/launch.json
+
+build.tar.gz
+nohup.out
+.env

Makefile

@@ -0,0 +1,30 @@
+include .env
+
+# export values in .env to be used in the shell scripts
+export $(shell sed 's/=.*//' .env)
+
+default:
+	$(MAKE) build
+
+deps:
+	cd code && npm ci
+.PHONY: deps
+
+build: deps
+	cd code && npm run build
+.PHONY: build
+
+auth:
+	devrev profiles authenticate --org $(DEV_ORG) --usr $(USER_EMAIL) --expiry 7 # days
+
+.PHONY: auth
+
+deploy: auth
+	./code/scripts/deploy.sh
+.PHONY: deploy
+
+# Removes the latest snap-in from the org. This is useful when you want to
+# re-deploy the same snap-in to the same org.
+uninstall:
+	./code/scripts/cleanup.sh
+.PHONY: uninstall

README.md

@@ -12,3 +12,14 @@ Guidelines:
 - Screenshots of the setup and documentation are not required.
 - There are no additional requirements.
 - You should put the code in the repo and share it with us.
+
+
+Environment Variables
+
+DEV_ORG=partner-devtools-pramodhm112
+USER_EMAIL=
+GOOGLE_CLIENT_EMAIL="service-account@my-project.iam.gserviceaccount.com"
+GOOGLE_PRIVATE_KEY=""
+GREENLIST_FOLDER_IDS=""
+REDLIST_FOLDER_IDS=""
+REDLIST_FILENAME_PATTERNS=""

Solution.md

@@ -0,0 +1,147 @@
+## Project: AgileTech
+
+1. All customer accounts must be filterable by division and team, with the team field dynamically dependent on the selected division. 
+
+``` POST https://api.devrev.ai/internal/schemas.custom.set ```
+
+```
+{
+    "type": "tenant_fragment",
+    "description": "Attributes for IT Services",
+    "leaf_type": "ticket",
+    "fields": [
+        {
+            "name": "division",
+            "field_type": "enum",
+            "allowed_values": [
+                "Cloud Services",
+                "Security",
+                "IT Support"
+            ],
+            "ui": { "display_name": "Division" }
+        },
+        {
+            "name": "team",
+            "field_type": "enum",
+            "allowed_values": [
+                "AWS",
+                "Azure",
+                "Google Cloud",
+                "SOC Operations",
+                "Penetration Testing",
+                "Compliance",
+                "L1 Support",
+                "L2 Support",
+                "L3 Escalations"
+            ],
+            "ui": { "display_name": "Team" }
+        }
+    ],
+    "conditions": [
+        {
+            "expression": "custom_fields.division == 'Cloud Services'",
+            "effects": [
+                {
+                    "fields": ["custom_fields.team"],
+                    "allowed_values": [
+                        "AWS",
+                        "Azure",
+                        "Google Cloud"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.division == 'Security'",
+            "effects": [
+                {
+                    "fields": ["custom_fields.team"],
+                    "allowed_values": [
+                        "SOC Operations",
+                        "Penetration Testing",
+                        "Compliance"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.division == 'IT Support'",
+            "effects": [
+                {
+                    "fields": ["custom_fields.team"],
+                    "allowed_values": [
+                        "L1 Support",
+                        "L2 Support",
+                        "L3 Escalations"
+                    ]
+                }
+            ]
+        }
+    ]
+}
+
+```
+Configuration
+
+![image](https://github.com/user-attachments/assets/25ddef7a-ae81-4609-a814-2d8c3dfbf74b)
+
+Dependent Fields
+
+![image](https://github.com/user-attachments/assets/a86b28c3-564d-4ec0-8fca-95cfa59088b4)
+
+![image](https://github.com/user-attachments/assets/1987dc0e-cbf4-4cb2-bef9-4849aaab9357)
+
+![image](https://github.com/user-attachments/assets/b22aaf5a-2a6e-4e5f-9aff-3c12700953e6)
+
+![image](https://github.com/user-attachments/assets/f3c756d5-b6f8-4324-a0d7-de31547f081f)
+
+2. Newly created conversations and tickets must be routed to division-specific groups of support agents in a load-balanced manner.
+
+Workflow 
+
+![image](https://github.com/user-attachments/assets/54378643-a1ad-4197-84e7-8e692a93e4a2)
+
+Cloud Services Division - Load Balancing
+
+![image](https://github.com/user-attachments/assets/b11266af-1bad-43b1-a93b-40f6bf10c8ec)
+
+Ticket Update (Groups and Owners based on Condition)
+
+![image](https://github.com/user-attachments/assets/b6788aca-a13e-4e0b-9240-a6a7d0b2340e)
+
+**Working of Automatic Ticket Assigment**
+
+![image](https://github.com/user-attachments/assets/38d3aed0-ea61-46d0-a974-a466a882cbb9)
+
+
+Each support agent should only have visibility into the tickets and conversations they own.
+
+Groups
+
+![image](https://github.com/user-attachments/assets/6dad8b50-9299-4250-bfaa-9310d05ae214)
+
+Privileges Example
+
+![image](https://github.com/user-attachments/assets/94ad323d-f678-43dc-8fda-fba692a87952)
+
+3. Automated creation of pie charts visualizing the distribution of conversations and tickets across various divisions is needed.
+
+Tickets by Division
+
+![image](https://github.com/user-attachments/assets/e6fb1187-5e9e-4085-9ad4-1f72e19b62be)
+
+Updated Report after new ticket creation
+
+![image](https://github.com/user-attachments/assets/3f3e7ff6-5df3-487c-aa8d-f3148b7c6289)
+
+Configuration for Tickets by Division
+
+![image](https://github.com/user-attachments/assets/a5330245-1e32-4fb1-845b-1047f4a19e68)
+
+Tickets by Team
+
+![image](https://github.com/user-attachments/assets/cf003803-2f79-48c2-97ef-da16cf8fe37d)
+
+Updated Report after new ticket creation
+
+![image](https://github.com/user-attachments/assets/e1fe50dc-35e7-42c9-b26a-8955cb155ef6)

code/.gitignore

@@ -0,0 +1,4 @@
+node_modules
+dist
+.env
+extracted_files

code/.npmrc

@@ -0,0 +1 @@
+save-exact=true

code/.prettierignore

@@ -0,0 +1 @@
+dist/**/*

code/.prettierrc

@@ -0,0 +1,15 @@
+{
+  "printWidth": 120,
+  "tabWidth": 2,
+  "useTabs": false,
+  "semi": true,
+  "singleQuote": true,
+  "trailingComma": "es5",
+  "bracketSpacing": true,
+  "jsxSingleQuote": false,
+  "arrowParens": "always",
+  "proseWrap": "never",
+  "htmlWhitespaceSensitivity": "strict",
+  "endOfLine": "lf",
+  "organizeImportsSkipDestructiveCodeActions": true
+}

code/babel.config.js

@@ -0,0 +1,6 @@
+module.exports = {
+  presets: [
+    ['@babel/preset-env', { targets: { node: 'current' } }],
+    '@babel/preset-typescript',
+  ],
+};

code/jest.config.js

@@ -0,0 +1,4 @@
+module.exports = {
+  preset: 'ts-jest',
+  testEnvironment: 'node',
+};

code/nodemon.json

@@ -0,0 +1,6 @@
+{
+  "execMap": {
+    "ts": "ts-node",
+    "watch": ["src"]
+  }
+}