Error Reporting

If SmartFilters does not work the way you want, please, provide the following information in your error report:

• SmartFilters log
• Actions that lead to error
• SmartFilters version
• Thunderbird version
• Operation System version

How to get SmartFilters Log?

On Windows:

1. Select Run... from the Start menu.
2. Type %appdata%.
3. Hit Return.
4. Open the Thunderbird folder.
5. Go to the Profiles folder.
6. Go to the folder of your Mozilla Thunderbird profile (probably "********.default" where the '*'s stand for random characters)
7. Go to the SmartFilters folder
8. Attach all files inside the SmartFilters folder to your error report

On Mac OS X:

1. Open Finder.
2. Press Command-Shift-G.
3. Type "~/Library/Thunderbird/Profiles/".
4. Open your profile's directory (probably "********.default" where the '*'s stand for random characters).
5. Go to the SmartFilters folder
6. Attach all files inside the SmartFilters folder to your error report

On Linux:

1. Go to the ".thunderbird" directory in your home "~" directory.
2. Open the profile directory (probably "********.default" where the '*'s stand for random characters).
3. Go to the SmartFilters folder
4. Attach all files inside the SmartFilters folder to your error report