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Update fme-support.md with correct in Harness app steps #11527

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Update fme-support.md with correct in Harness app steps #11527

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16 changes: 9 additions & 7 deletions docs/feature-management-experimentation/fme-support.md
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Expand Up @@ -25,13 +25,14 @@ If you are already on the Harness platform, you can create a Harness Zendesk Sup

To create a support ticket:

1. Go to [https://support.harness.io](https://support.harness.io)
2. Log in and Click on Submit a Request
3. Enter a meaningful subject
4. Provide steps to reproduce the issue in the description field
5. Select the priority level
6. Attach any relevant screenshots or mini video clips
7. Submit the ticket
1. Click "Help" in the Harness left navigation
2. Click "Submit a ticket" in the dialog that appears
3. Enter a meaningful subject and click "Continue"
4. Select the priority level
5. Choose "Feature Management & Experimentation" from the module menu
6. Provide steps to reproduce the issue in the description field
7. Attach any relevant screenshots or mini video clips
8. Submit the ticket

This will create an internal Zendesk ticket, which is actively monitored.

Expand Down Expand Up @@ -59,3 +60,4 @@ And that’s it!
The product management team will triage these submitted ideas, ask questions if needed, allow all users interested in participating in the conversation, and provide updates on the progress and ETA. Users will automatically be notified on each change of tickets that they are subscribed to (either voted on or created the feature request).

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