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45 changes: 45 additions & 0 deletions docs/Troubleshooting/Cloud-has-moved.md
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# FusionReactor Has Moved

We've relocated to a new address. If you're seeing this page or having trouble accessing the site, you may need to clear your browser cache for **app.fusionreactor.io**.

**New location:** [app.fusionreactor.io](https://app.fusionreactor.io)

---

## How to Clear Your Cache

### Google Chrome
1. Press `Ctrl+Shift+Delete` (Windows/Linux) or `Cmd+Shift+Delete` (Mac).
2. Set time range to **"All time"**.
3. Check **"Cached images and files"**.
4. Click **"Delete data"**, then revisit [app.fusionreactor.io](https://app.fusionreactor.io).

### Firefox
1. Press `Ctrl+Shift+Delete` (Windows/Linux) or `Cmd+Shift+Delete` (Mac).
2. Set time range to **"Everything"**.
3. Check **"Cache"**.
4. Click **"Clear Now"**, then revisit [app.fusionreactor.io](https://app.fusionreactor.io).

### Safari
1. Go to **Safari > Settings > Privacy**.
2. Click **"Manage Website Data"**.
3. Search for **fusionreactor** and click **"Remove"**.
4. Revisit [app.fusionreactor.io](https://app.fusionreactor.io).

### Microsoft Edge
1. Press `Ctrl+Shift+Delete`.
2. Set time range to **"All time"**.
3. Check **"Cached images and files"**.
4. Click **"Clear now"**, then revisit [app.fusionreactor.io](https://app.fusionreactor.io).

### Quick Hard Refresh (All Browsers)
On the [app.fusionreactor.io](https://app.fusionreactor.io) page, press:

- `Ctrl+Shift+R` (Windows/Linux)
- `Cmd+Shift+R` (Mac)

This forces the browser to bypass the cache and reload everything fresh.

---

> **Still having trouble?** Try opening [app.fusionreactor.io](https://app.fusionreactor.io) in a private/incognito window. If that works, a full cache clear will fix the issue.
3 changes: 2 additions & 1 deletion mkdocs.yml
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Expand Up @@ -423,7 +423,7 @@ nav:
- Sessions: Data-insights/Features/UEM/Sessions.md
- Data-insights/Features/UEM/Settings.md
- FAQs & troubleshooting:
- Cloud:
- Cloud:
- Troubleshooting/logging-regex-pattern-hints.md
- Troubleshooting cloud connections: Troubleshooting/trouble.md
- Troubleshooting/Cloud-historical-data.md
Expand All @@ -432,6 +432,7 @@ nav:
- Troubleshooting/Cloud-find-slow-pages.md
- Troubleshooting/Cloud-offline.md
- Troubleshooting/cloud-storing-logs.md
- FusionReactor Cloud Has Moved: Troubleshooting/Cloud-has-moved.md
- On-Premise:
- Troubleshooting/Known-Issues/Web-Sockets-In-WildFly.md #onprem
- Troubleshooting/Resetting-Instance-Password.md #onprem
Expand Down