MonitoramaPDX2019

The slides for this talk are on Speakerdeck The video of the talk are on Vimeo

Here are the primary references and sources for my talk:

• Allspaw, J. (2015) Trade-Offs Under Pressure: Heuristics and Observations Of Teams Resolving Internet Service Outages

• Allspaw, J., Cook, R.I., (2018) SRE Cognitive Work

• Bainbridge, L. (1983) Ironies of Automation

• Grayson, M. (2019) Approaching Overload: Diagnosis and Response to Anomalies in Complex and Automated Production Software Systems

• Klein G, Plisk R, Crandall B, Woods D. (2005) Problem detection

• Sarter, N., Woods, D., Billings, C.E. (1996) Automation surprises

• Woods, D. (1995) The alarm problem and directed attention in dynamic fault management

• Woods, D., Patterson, E., Roth, E. (2002) Can We Ever Escape From Data Overload? A Cognitive Systems Diagnosis

• Woods, D. (2017) STELLA: Report from the SNAFUcatchers Workshop on Coping with Complexity