TourchSupport

Winning Hackathon Project 🏆

Technologies

• Laravel
• Livewire
• Filament
• Tailwind
• Flask
• Pandas
• Picle
• Sklearn
• Sail (Docker)

Description

TourchSupport is a web application designed to help operators improve the handling of support tickets.

Installation Instructions

To set up the project, you will need to install Composer as well as Docker and Docker Compose.

Preparation for Launch

Setting Up the Environment and Project

1. Place the file train_data.csv into the ./python folder.

2. Run the following commands:

   composer install
   
   cp env.example .env
   
   ./vendor/bin/sail up -d
   
   ./vendor/bin/sail artisan key:generate
   
   ./vendor/bin/sail artisan migrate
   
   ./vendor/bin/sail artisan db:seed
   
   ./vendor/bin/sail npm run dev

Local Access

• Frontend (Submit a Ticket): http://localhost
• Admin Panel (Ticket Management): http://localhost/admin

To create an admin user for the panel, run:

./vendor/bin/sail artisan make:filament-user

Server Access

• Production Site: http://79.174.95.30/

Backend Requirements

Requirements	Completed?
1. Use a database (any type); access must be provided for evaluating the database structure	✅
2. Create an administrative panel for viewing and managing support tickets	✅
3. Display analytical statistics in a user-friendly format	✅
4. Ensure the service runs stably without unexpected crashes	✅

Frontend Requirements

Requirements	Completed?
1. Develop a website interface for submitting support tickets	✅
2. Implement proper project architecture	✅
3. Ensure responsiveness across different devices	✅
4. Guarantee stable operation of the service	✅

Post-MVP Product Requirements

Requirements	Completed?
1. Provide user registration and authentication functionality	✅
2. Train a model to enhance text accuracy	✅
3. Implement computer vision to process attachments with support tickets	✅
4. Introduce enhanced monitoring for analytics in the admin panel	✅
5. Integrate a chat feature for direct communication with staff	✅