Add 4 new Netwrix Access Analyzer KBs for ExchangePS and SPAA/SPAC errors

[hilram7]

Added the following new Knowledge Base articles for Netwrix Access Analyzer:

1. SEEK Bulk Import Warning: DLPEX Database Does Not Exist

   • Describes warning when SEEK Bulk Import runs without a DLPEX database.
   • Includes causes, host validation, and scan resolution steps.

2. ExchangePS Error: The WinRM Shell Client Cannot Process the Request

   • Details resolution for WinRM shell handle and New-ExoPSSession errors.
   • Includes module version verification and PowerShell update procedures.

3. ExchangePS Error: Cannot Find a Variable With the Name "EnableSearchOnlySession"

   • Explains credential inheritance issue with the ExchangePS data collector.
   • Provides connection profile configuration steps.

4. Error: Invalid Local SPAA Storage Version. Expected 11603 but Found 0

   • Explains dependency between SPAA, SPSEEK, and SPAC system scans.
   • Lists corrective scan sequence to resolve storage version error.

All articles include front matter metadata and comply with Netwrix KB Markdown standards (Symptom/Cause/Resolution format, light UI formatting, and related queries).

[claude]

Pull Request Review - PR #306

Thank you for submitting these Knowledge Base articles for Netwrix Access Analyzer. I've completed a thorough review and have identified several critical issues that need to be addressed before this PR can be merged.

---

Critical Issues

1. Empty Files - BLOCKER

Three of the four KB articles mentioned in the PR description are completely empty:

• docs/kb/accessanalyzer/ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request
• docs/kb/accessanalyzer/ExchangePS-error-cannot-find-variable-with-name-enablesearchonlysession
• docs/kb/accessanalyzer/SEEK-warning-DLPEX-Database-Not-Exist

Action Required: These files must be populated with content before the PR can be merged. The PR description indicates these articles should contain:

• SEEK Bulk Import Warning: DLPEX Database Does Not Exist
• ExchangePS Error: The WinRM Shell Client Cannot Process the Request
• ExchangePS Error: Cannot Find a Variable With the Name "EnableSearchOnlySession"

2. Missing File Extensions - BLOCKER

The files listed above are missing the .md extension. Knowledge Base articles should follow the naming convention seen in other KB files:

Current:

• ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request
• ExchangePS-error-cannot-find-variable-with-name-enablesearchonlysession
• SEEK-warning-DLPEX-Database-Not-Exist
• Error-invalid-local-SPAA-storage-version

Expected:

• ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request.md
• ExchangePS-error-cannot-find-variable-with-name-enablesearchonlysession.md
• SEEK-warning-DLPEX-Database-Not-Exist.md
• Error-invalid-local-SPAA-storage-version.md

---

Issues with Error-invalid-local-SPAA-storage-version

3. Placeholder Knowledge Article ID

knowledge_article_id: kA0Qk000000XXXXKAA

The knowledge article ID contains placeholder "XXXX" characters. This should be replaced with the actual Salesforce KB article ID.

4. Incomplete Content

The article is missing several elements present in other KB articles:

• Missing Related Articles section: Other KB articles include links to related documentation
• Inconsistent structure: The existing error-invalid-local-storage-version.md article covers a similar topic but with more detail, including:
  • Specific upgrade version context (11.6.0.69)
  • Numbered steps with detailed job names
  • Links to related documentation

Comparison: The new article appears to duplicate docs/kb/accessanalyzer/error-invalid-local-storage-version.md (lines 1-55). Consider:

• Is this a replacement or supplement?
• If it's a replacement, the old file should be removed
• If it's a supplement, clarify the difference between the two

5. Content Quality Issues

• Line 33: Missing period after "Run a SPAA System Scan or a SPSEEK System Scan"
• Trailing separator: Line 36 contains a standalone --- which is unnecessary at the end of the file

---

Style and Best Practices

6. Inconsistent Naming Convention

File names mix capitalization styles:

• Error-invalid-local-SPAA-storage-version (lowercase 'invalid')
• ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request (uppercase 'Error')

Recommendation: Establish consistent naming (preferably all lowercase with hyphens for readability, or title case throughout).

7. Frontmatter Structure

The new article uses a different frontmatter structure than existing articles. Compare:

New article:

title: "Error: Invalid Local SPAA Storage Version. Expected 11603 but Found 0"
sidebar_label: "Error: Invalid Local SPAA Storage Version. Expected 11603 but Found 0"
description: "Resolve the 'Invalid Local SPAA Storage Version' error..."

Existing articles:

description: >-
  Multi-line description...
title: 'Error: Invalid Local Storage Version'
sidebar_label: "Error: Invalid Local Storage Version"

Recommendation: Follow the existing pattern with multi-line descriptions using YAML's > syntax for better readability.

---

Positive Aspects

• Clear Symptom/Cause/Resolution structure following KB standards
• Good use of code blocks for error messages
• Appropriate keyword tagging
• Related queries section is helpful for searchability

---

Required Actions Before Merge

1. Add content to the three empty files or remove them from the PR if they're not ready
2. Add .md extensions to all four KB article files
3. Update knowledge_article_id with actual Salesforce IDs (not placeholder values)
4. Clarify relationship with existing error-invalid-local-storage-version.md article
5. Fix minor formatting issues (missing period, trailing separator)
6. Standardize file naming convention across all new articles
7. Align frontmatter structure with existing KB articles

---

Recommendation

Status: ⛔ Changes Required

This PR cannot be merged in its current state due to empty files and missing file extensions. Please address the critical issues above and resubmit for review.

If the three empty articles are not yet ready for publication, consider:

• Creating a separate PR for the completed article only
• Opening draft PRs for the work-in-progress articles

---

Let me know if you have any questions or need clarification on any of these points!

[claude]

PR Review: Add 4 new Netwrix Access Analyzer KB Articles

Summary

This PR initially attempted to add 4 new Knowledge Base articles for Netwrix Access Analyzer, but the final state shows all files were deleted. The PR has gone through 3 commits with various issues.

Critical Issues 🚨

1. All Files Deleted - No Content in PR

The final commit (5cd71cb) deleted all the KB article files, leaving the PR with zero additions. This means:

• No new KB articles are being added
• The PR description doesn't match the actual changes
• The PR appears to be in an incomplete state

Files that were deleted:

• docs/kb/accessanalyzer/Error-invalid-local-SPAA-storage-version
• docs/kb/accessanalyzer/ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request
• docs/kb/accessanalyzer/ExchangePS-error-cannot-find-variable-with-name-enablesearchonlysession
• docs/kb/accessanalyzer/SEEK-warning-DLPEX-Database-Not-Exist
• docs/kb/accessanalyzer/failed-to-initialize-task.md

2. Empty Files Created

In the first two commits, 3 out of 4 files were created as empty files with no content:

• ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request (empty)
• ExchangePS-error-cannot-find-variable-with-name-enablesearchonlysession (empty)
• SEEK-warning-DLPEX-Database-Not-Exist (empty)

3. Missing File Extensions

Three KB article files are missing the .md file extension, which is inconsistent with the repository's conventions and existing KB articles:

• Should be: Error-invalid-local-SPAA-storage-version.md
• Should be: ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request.md
• Should be: ExchangePS-error-cannot-find-variable-with-name-enablesearchonlysession.md
• Should be: SEEK-warning-DLPEX-Database-Not-Exist.md

All existing KB articles in docs/kb/accessanalyzer/ use the .md extension.

Issues Found in the Content (Before Deletion)

4. Inconsistent Front Matter Format

The Error-invalid-local-SPAA-storage-version article uses array syntax for keywords:

keywords: [SPAA, SPAC, SPSEEK, InvalidStorageVersionException, Netwrix, Access Analyzer, system scan, storage version, error 11603]

However, existing KB articles use list syntax:

keywords:
  - SPAA
  - SPAC
  - Invalid local storage version

Recommendation: Use the list syntax for consistency with existing KB articles.

5. Placeholder Knowledge Article IDs

Both articles use placeholder IDs:

knowledge_article_id: kA0Qk000000XXXXKAA

These need to be replaced with actual Salesforce Knowledge Article IDs before merging.

6. Title/Heading Duplication

In failed-to-initialize-task.md, the title appears twice:

• Once in the front matter: title: 'Error: Failed to Initialize Task SAJOB...'
• Again as an H1 heading: # Error: Failed to Initialize Task SAJOB...

This is inconsistent with other KB articles like error-invalid-local-storage-version.md which only have the H1, not a duplicate title in front matter.

7. Inconsistent "Related Queries" Section

• failed-to-initialize-task.md uses list format with dashes
• Error-invalid-local-SPAA-storage-version uses bullet format with dashes but different spacing

Recommendation: Standardize the format across all KB articles.

8. Content Quality Issues

In Error-invalid-local-SPAA-storage-version:

• The resolution is very brief and lacks detail compared to similar KB articles
• Could benefit from more context about what SPAA/SPSEEK/SPAC scans are
• Missing "Related Articles" section that other KB articles include

In failed-to-initialize-task.md:

• The content is well-structured with clear steps
• Good use of examples and code blocks
• However, it was deleted in the final commit, so this content is lost

Best Practices & Recommendations

9. Missing Required Sections

Comparing with existing KB articles, these sections should be considered:

• Related Articles section (seen in error-invalid-local-storage-version.md)
• Consistent use of Related Queries section

10. Naming Convention

File names should follow kebab-case consistently. Currently we have:

• ✅ failed-to-initialize-task.md (good)
• ❌ Error-invalid-local-SPAA-storage-version (PascalCase, missing extension)
• ❌ ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request (PascalCase, missing extension)

Security & Performance

✅ No security concerns identified
✅ No performance issues - these are static markdown documentation files

Test Coverage

⚠️ N/A - Documentation files don't require tests, but the build should be verified to ensure:

1. Files render correctly in Docusaurus
2. Frontmatter is parsed correctly
3. Internal links work properly

Action Items

Before this PR can be merged, the following must be addressed:

1. CRITICAL: Re-add the KB article content (all files were deleted in the final commit)
2. CRITICAL: Add content to the 3 empty files for ExchangePS and SEEK articles
3. REQUIRED: Add .md file extension to all files
4. REQUIRED: Replace placeholder knowledge_article_id values with actual IDs
5. RECOMMENDED: Standardize frontmatter format (use list syntax for keywords)
6. RECOMMENDED: Use consistent naming convention (kebab-case)
7. RECOMMENDED: Ensure "Related Queries" format is consistent
8. RECOMMENDED: Add more detail to the SPAA storage version resolution steps
9. RECOMMENDED: Run npm run build locally to verify all files render correctly

Commit History Issues

The commit history shows:

1. First commit: Added 5 files (1 with content, 4 empty)
2. Second commit: Deleted failed-to-initialize-task.md
3. Third commit: Deleted all remaining files with message "fix: add content to KB articles that were previously empty"

The third commit message says it's adding content, but it actually deleted everything. This suggests the commits may have been made in error or the wrong files were staged.

Overall Assessment

❌ This PR cannot be merged in its current state. All content has been deleted, and the PR needs to be rebuilt with proper file extensions, complete content, and consistent formatting.

The quality of the content that was initially added (particularly failed-to-initialize-task.md) was good, but the execution and final state of the PR requires significant rework.

[claude]

Pull Request Review: Add 4 new Netwrix Access Analyzer KBs

Summary

This PR adds 4 well-structured Knowledge Base articles for Netwrix Access Analyzer covering ExchangePS and SPAA/SPAC errors. Overall, the content is high quality, technically sound, and follows established KB conventions. Below are my findings across multiple review categories.

---

✅ Strengths

Content Quality

• Clear structure: All articles follow the proper Symptom/Cause/Resolution format
• Technical accuracy: The troubleshooting steps are logical and comprehensive
• Good detail: PowerShell commands, file paths, and specific version numbers are provided
• Helpful context: "Related Queries" section helps with discoverability

Metadata

• All front matter is complete and consistent
• Keywords are relevant and comprehensive
• Products are correctly tagged (access-analyzer, enterprise-auditor)
• Knowledge article IDs are present

---

🔍 Issues Found

1. Inconsistent Heading Structure (Minor)

Issue: The new articles use ## Related Queries, ## Symptom, ## Cause, and ## Resolution as H2 headings.

Observation: Examining existing KB articles shows variation:

• Some use H1 for title + H2 for sections (e.g., connection-profile-credential-selection.md uses ## Summary)
• Some use H2 for sections (e.g., audit-mysql-databases-in-netwrix-access-analyzer.md uses ## Question, ## Answer)
• The new articles are internally consistent with each other

Recommendation: This is acceptable, but consider establishing a standard heading hierarchy in your style guide for future consistency.

---

2. Front Matter Format Inconsistency (Minor)

Issue: The new articles use inline YAML format for keywords as a list:

keywords: [SPAA, SPAC, SPSEEK, InvalidStorageVersionException, ...]

Existing pattern: Other KB articles use block-style YAML:

keywords:
  - connection profile
  - credentials
  - domain matching

Recommendation: Use the block-style format to match existing articles:

File: Error-invalid-local-SPAA-storage-version.md

keywords:
  - SPAA
  - SPAC
  - SPSEEK
  - InvalidStorageVersionException
  - Netwrix
  - Access Analyzer
  - system scan
  - storage version
  - error 11603

Apply similar changes to the other 3 files.

---

3. Sidebar Label Truncation (Minor)

File: ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request.md:2

Issue:

sidebar_label: "ExchangePS Error: The WinRM Shell Client Cannot Process the Request"

This is 73 characters long, which may be too long for sidebar display in some documentation frameworks.

Recommendation: Consider shortening to:

sidebar_label: "ExchangePS: WinRM Shell Client Error"

---

4. Minor Formatting Inconsistency (Cosmetic)

File: ExchangePS-Error-WinRM-Shell-Client-Cannot-Process-Request.md

Lines 48-53: Inconsistent bullet point style:

- Update `PackageManagement` module:
  ```powershell
  Install-Module PackageManagement -Force -Scope AllUsers

• Update ExchangeOnlineManagement module:

**Recommendation**: Ensure consistent spacing between bullet points and code blocks throughout.

---

### 5. **Potential Content Enhancement**

**File**: `SEEK-warning-DLPEX-Database-Not-Exist.md:30-31`

The text states:
> "Unscanned hosts in the import list: One or more hosts included in the bulk import were not scanned using SEEK Scan..."

**Suggestion**: Add a brief explanation of what "SEEK Scan" is for readers unfamiliar with the terminology, or link to related documentation.

---

## 🎯 Best Practices Observed

✅ Code blocks properly use the `text` or `powershell` language identifiers  
✅ UI elements use bold formatting (e.g., **Properties**, **Connection**)  
✅ Notes and important callouts use blockquotes with `> **NOTE:**` or `> **IMPORTANT:**`  
✅ Step-by-step instructions are numbered and clear  
✅ All articles end with horizontal rule (`---`)  

---

## 🔒 Security Considerations

✅ No hardcoded credentials or sensitive information  
✅ Proper security guidance (e.g., credential validation steps)  
✅ No dangerous commands or operations  

---

## ⚡ Performance Considerations

✅ No performance concerns identified  
✅ Module updates use recommended PowerShell commands  

---

## 🧪 Test Coverage

⚠️ **Not Applicable**: These are documentation articles, not code. However, consider:
- Verifying the PowerShell commands in a test environment
- Testing the manual module installation steps
- Confirming version numbers are current

---

## 📋 Action Items

### Required Before Merge:
1. ✏️ Convert `keywords` from inline array format to block-style YAML (all 4 files)

### Recommended (Optional):
2. 📏 Shorten sidebar labels for better UI display
3. 🔤 Review spacing consistency around code blocks
4. 📖 Consider adding brief explanations for domain-specific terms (SEEK, SPAA, SPAC, etc.)

---

## 🎉 Overall Assessment

**Rating**: ⭐⭐⭐⭐ (4/5)

This is high-quality documentation work. The articles are well-researched, technically accurate, and will be valuable resources for users troubleshooting these specific issues. The identified issues are mostly minor formatting inconsistencies that can be quickly addressed.

**Recommendation**: ✅ **Approve with minor changes** - Address the YAML formatting for consistency, then merge.

---

Great work on these KB articles! They demonstrate strong technical writing and attention to user needs. 🚀

[hilram7]

Closing this PR — starting a new one to update the correct KB files. Updates from Error-invalid-local-SPAA-storage-version.md will be merged with https://docs.netwrix.com/docs/kb/accessanalyzer/error-invalid-local-storage-version.