FAQ

Frequently asked questions

I cannot download catalogues because the button is disabled. Why?

Make sure to be logged in to DCF (if so, the DCF login button in the main menu should appear as disabled)

I did not manage to log in to DCF. Why?

Make sure you have valid DCF credentials. If you already have them, check if the password is expired by logging in to the DCF website. If so, change the DCF password and then retry to log in with the EFSA catalogues browser using the new password.

Why the application is not able to access an internet connection?

Probably there is a proxy issue. Check this to fix it.

Why the application does not start?

Make sure you have the correct version of the application according to your machine architecture. In particular, download the 32 bit version if your PC is 32 bit, otherwise download the 64 bit version.

It is possible to install the tool on a Mac laptop?

Currently we support only Windows OS but since the tool is based on java it may be possible to run it under your own responsibility.

Some pages of the tool are not visible anymore. What should I do?

This type of problem usually occurs when using multiple displays. To solve the problem, close the catalogue browser and click on Tools - Fix multiple screens issue. Please note that this feature is available from version 1.2.8.

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