Good Service and Bad service
| S no. | Attributes | points | Sub Attributes | points | Test Case | points | ICICI Service | ICICI Points | SBI Service | SBI Points |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | communication | 5 | a) Active Listening | 2 | Always Assistance | 1 | YES | 1 | NO | 0 |
| Working atmosphere | 1 | YES | 1 | YES | 1 | |||||
| b)positive language | 3 | Eye To Eye Contact | 1 | YES | 1 | NO | 0 | |||
| Freindliness | 1 | YES | 1 | NO | 0 | |||||
| Positive approach toward problem solving | 1 | YES | 1 | NO | 0 | |||||
| Total | 5 | 5 | Total 1 | |||||||
| 2 | coustmer support | 5 | a)Identify | 2 | All aspects of problem was in knowledge | 1 | NO | 0 | YES | 1 |
| Answered Frequently | 1 | YES | 1 | YES | 1 | |||||
| b)Action | 3 | All ends of the problem were tackled | 1 | YES | 1 | YES | 1 | |||
| Solved all the problems | 1 | YES | 1 | YES | 1 | |||||
| Confirmation was made after solving | 1 | NO | 0 | NO | 0 | |||||
| Total | 5 | 3 | Total 4 | |||||||
| 3 | Time management | 3 | a)Take Responsibiity | 2 | personalized interaction towards customer | 1 | YES | 1 | NO | 0 |
| Sincerity towards work | 1 | YES | 1 | NO | 0 | |||||
| b)Punctual behavior | 1 | Finish work before given time | 1 | YES | 1 | NO | 0 | |||
| Total | 3 | Total 3 | Total 0 | |||||||
| Grand Total | 13 | Grand Total | 11 | Grand Total | 5 | |||||
| GOOD SERVICE | BAD SERVICE | |||||||||
| Greater Than 8 Good Service | Lower Than 8 Baad Service | |||||||||