🚀 IT & Customer Support Specialist | Network Administrator | DevOps & Automation Learner
Welcome to my GitHub profile!
I’m passionate about Network Administration, Troubleshooting, and Automation. With over 5 years of combined experience in technical supervision and customer support, I specialize in delivering reliable IT infrastructure, reducing downtime, and improving customer satisfaction.
- Network Administration & Troubleshooting
- Router, Switch, WAN & Modem Configuration
- Network Monitoring Tools → Observium, Nagios, Cacti
- Incident & Outage Management
- Customer Support & Service Excellence
- Root Cause Analysis & Process Optimization
- Technical Documentation & SOP Development
- Team Leadership & Training Delivery
💡 Also experienced in:
- Ticketing Systems, Remote Desktop, VPN
- Bash & Python Scripting
- CI/CD & DevOps Fundamentals
- GPON Technology (OLT Configuration)
- Router Configuration (Cisco, MikroTik, Nokia)
Customer Support Supervisor – Dish Media Network Pvt Ltd
📍 Kathmandu, Nepal | 2022 – 2024
- Monitored and optimized network performance, resolving technical issues.
- Developed escalation processes for handling incidents.
- Documented network inventory and failures.
- Coordinated with IT & Networking teams to improve quality.
- Key Project: Integrated Observium, Nagios, and Cacti with Chatbot/SMS/Viber for automated alerts → reduced incident response time by 30%.
Technical Supervisor – WorldLink Communication Ltd
📍 Kathmandu, Nepal | 2019 – 2022
- Designed and implemented network solutions and infrastructure improvements.
- Configured routers, switches, and WAN devices for enterprise clients.
- Managed upgrades and equipment installations.
- Key Projects:
- Redundant Network Configuration → Ensured uninterrupted connectivity with failover systems.
- Mesh Router Deployment → Enhanced Wi-Fi coverage in large offices.
- Dual Band Router Deployment → Installed & tested Nokia routers for improved connectivity.
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MSc in Information Technology (Project Management) (Ongoing)
University of the West of Scotland, Paisley, Scotland -
BSc in Computer Science & Information Technology (Networking)
Asian College of Higher Studies, Kathmandu, Nepal
- DevOps Fundamentals – CI/CD pipelines, automation, version control
- OLT Configuration – GPON technology, fiber network management
- Router Configuration & Troubleshooting – Cisco, MikroTik, Nokia
📧 Email: rajanchand48@gmail.com
🔗 LinkedIn: linkedin.com/in/rajanprakashchand
📍 Based in Glasgow, UK
✨ Thanks for visiting my profile! Always open to collaboration and knowledge sharing.