Support

How to Get Help (draft)

If you experience a problem when using sameAs Lite then:

• Check the user documentation your version.
• Search the issue tracker for known problems and bugs, both open and fixed.
• Search the TODO GoogleGroup archive.

If you cannot find a solution then you can do one of:

• Submit a new issue:

• Create a GitHub account, if you don't already have one.
• Create a new issue.

• E-mail the TODO GoogleGroup:
  • Create a Google account, if you don't already have one.
  • Join the TODO GoogleGroup, if you have not already done so:
    • Go to TODO GoogleGroup.
    • Click 'Join group to post'.
  • Send your query to TODO@googlegroups.com.

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What is and is not supported

• All official sameAs Lite releases, with a version number are supported.
• Tagged released versions taken from Git are supported.
• Our support is 'best effort' i.e., we'll do the best we can, given our other commitments.
• Arbitrary versions taken from Git are not supported.

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How to ask for help

• Please submit only one bug per report.
• State your operating system and version.
• State any non-standard UK set up on your machine e.g. which language edition of Windows; which regional settings you are using.
• State your sameAs Lite version which can be one of:
  • Version number.
  • Git tag name.
  • Git commit hash.
• Provide any error messages and exceptions that you see.
  • If providing exceptions then please provide these exactly as printed.
  • Please do not provide a simple textual summary like 'It threw an error'.
• If possible, upload configuration files that demonstrates the bug.
• Provide any other information you think will help.
• Clearly separate fact from speculation.
• Requests of the form 'I used sameAs Lite and am stuck!' are not helpful to either you or us and people may suspect that you are just a spammer or time waster.
• No bug is too trivial to report - small bugs may hide big bugs!

Please be patient! The sameAs Lite team consists of members in a number of organisations who work on a number of projects, and may be very busy. sameAs Lite's support relies on the goodwill of these members and organisations.