Update: We won 1st place for the best use of Gladia! Yay!
Transform customer calls into actionable business insights with AI-powered sentiment analysis and real-time analytics.
🚨 The Problem: The Hidden Cost of Poor Call Management
- 67% of customers hang up due to poor call experiences
- $75 billion lost annually by businesses due to poor customer service
- 89% of customers switch to competitors after a bad call experience
- Average cost of acquiring a new customer is 5-25x more than retaining an existing one
Most businesses are flying blind when it comes to customer calls:
- No visibility into call sentiment or customer satisfaction
- No analytics to identify patterns or trends
- No insights to improve customer experience
- No early warning system for customer churn
- No data-driven decisions for customer success
- Silent churn: Customers leave without warning
- Missed opportunities: Upselling chances go unnoticed
- Reactive support: Problems only addressed after escalation
- Poor ROI: No measurement of call effectiveness
- Team inefficiency: No data to optimize support processes
CallSense is an AI-powered customer call analytics dashboard that transforms every customer interaction into actionable business intelligence.
- Instant sentiment analysis of every customer call
- AI-generated insights highlighting key issues and opportunities
- Visual dashboards showing call trends and patterns
- Customer satisfaction tracking with resolution status
- Sentiment Scoring: -1 (very negative) to +1 (very positive)
- Issue Detection: Automatically identifies problems and opportunities
- Trend Analysis: Spot patterns in customer behavior
- Churn Prediction: Early warning signs for at-risk customers
- Success Metrics: Track resolution rates and customer satisfaction
❌ Customer calls → No tracking → No insights → Poor decisions
❌ Problems only discovered after customer churn
❌ No way to measure call quality or agent performance
❌ Reactive support with no proactive customer success
❌ Business decisions based on gut feelings, not data
✅ Customer calls → AI analysis → Real-time insights → Data-driven decisions
✅ Proactive customer success with early warning systems
✅ Measurable call quality and agent performance metrics
✅ Predictive analytics for customer retention
✅ Business decisions backed by concrete data
In today's competitive business landscape, customer experience is everything. Companies that can't understand their customers' needs, frustrations, and satisfaction levels are destined to fail.
CallSense transforms the black box of customer calls into a crystal clear window of business intelligence. Every call becomes data. Every insight becomes action. Every customer interaction becomes an opportunity for growth.
Don't let another customer call go unnoticed. Turn every conversation into competitive advantage.
Built with ❤️ for businesses that care about their customers.
Ready to transform your customer calls into business success? Get started now →