📉 Telco Customer Retention Strategy: AI-Powered Churn Analysis

Project by: Stephen Richard | Aspiring AI Product Manager

🎯 Business Objective

Mencegah kerugian pendapatan (Revenue Loss) dengan memprediksi customer yang berpotensi berhenti berlangganan (Churn), serta mengidentifikasi akar masalah (Root Cause) kenapa mereka pergi.

🛠️ Tech Stack

• Python (Data Processing)
• Pandas & NumPy (Data Manipulation)
• Seaborn & Matplotlib (Business Visualization)
• Scikit-Learn (Random Forest)
• CatBoost (Advanced Gradient Boosting)