[ENGAGE-6654] feat: update CSAT flow definition with new messages and timeout adjustments#844
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MarcusviniciusLsantos wants to merge 4 commits intomainfrom
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[ENGAGE-6654] feat: update CSAT flow definition with new messages and timeout adjustments#844MarcusviniciusLsantos wants to merge 4 commits intomainfrom
MarcusviniciusLsantos wants to merge 4 commits intomainfrom
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…tments - Added a new message prompting users to share their experience before closing. - Updated existing messages to improve clarity and engagement. - Reduced timeout durations for wait actions from 900 seconds to 600 seconds in multiple instances.
AlanJaeger
approved these changes
Jan 22, 2026
- Updated survey prompts in English, Portuguese, and Spanish to emphasize the importance of user feedback. - Added a new message encouraging users to share their experience before concluding the interaction.
- Removed introductory phrases from survey prompts in English, Portuguese, and Spanish to enhance clarity and focus on the main question. - Ensured consistency across all language prompts for a more uniform user experience.
- Incremented CSAT_FLOW_VERSION from 2 to 3 to reflect the latest changes in the flow definition.
AlanJaeger
approved these changes
Jan 27, 2026
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