[ADD] Live Chat: Info Panel #15268
[ADD] Live Chat: Info Panel #15268
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jero-odoo
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@larm-odoo this is ready for review |
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Hi @jero-odoo - nice doc! I added some suggestions or changes based on what I saw in my Runbot (but always take that with a grain of salt!). Approving - let me know if you have any questions.
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
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@Felicious this is ready for tech/final review. Thanks! |
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LGTM @jero-odoo !
@robodoo delegate+
| The *Status* section allows agents to identify conversations that require immediate action, and | ||
| inform other agents which conversations require their expertise at any given time. |
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Where can I find the status ? I'm currently on this page (:
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Oh i found it! I just need to be on a live chat that's still in session. Maybe I'm a complete Live chat noob but I wonder if it's a bit too specific to add "In an active livechat conversation".
(optional suggestion, feel free to reword/ignore as you see fit!)
| The *Status* section allows agents to identify conversations that require immediate action, and | |
| inform other agents which conversations require their expertise at any given time. | |
| In an active livechat conversation, the *Status* can be set to allow agents to identify conversations that require immediate action, and | |
| inform other agents which conversations require their expertise at any given time. |
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Adding new doc to cover the Information Panel new to 19.
Includes content regarding conversation status, and expertise