Callbot API orderDetailList

callbot-api

v1.0.0

Base URLs:

• Production Environment: https://nxbot.nxcloud.com

aibot External API v3.0/Call Operations

Authentication Method

Authentication details can be found in the documentation at https://github.com/nxtele/http-api-document/wiki/Callbot-API-authorization

POST List Call Details

POST /callcentre/api/v3/listOrderDetail

Lists the detailed information of each call under a specific order ID.

Body Request Parameters

{
  "productID": "callbot",
  "userTaskID": "string",
  "orderList": [
    "string"
  ]
}

Request Parameters

Name	Location	Type	Required	Description
requestID	header	string	Yes	Unique ID for the request
uuid	header	string	Yes	UUID provided by the callee
createTs	header	string	Yes	Request timestamp (in seconds)
sign	header	string	Yes	Signature
algorithm	header	string	No	Signature algorithm: MD5 or SHA256, default to MD5 if left blank
body	body	object	No	None
» productID	body	string	Yes	Fixed value "callbot"
» userTaskID	body	string	Yes	Task ID generated and guaranteed to be unique by the caller. It is recommended to use UUID.
» orderList	body	[string]	Yes	List of order IDs, limited to a maximum of 500

Response Example

200 Response

{
  "retCode": 0,
  "retMsg": "string",
  "responseID": "string",
  "orderDetailList": [
    {
      "orderID": "string",
      "userPhone": "string",
      "userName": "string",
      "sceneID": "string",
      "userTaskID": "string",
      "taskID": "string",
      "finish": true,
      "other": "string",
      "callInfoDetailList": [
        {
          "callID": "string",
          "callingNumber": "string",
    	  "lineAddress": "string",
          "callStatus": 1,
          "callStartTs": 0,
          "callAnswerTs": 0,
          "callEndTs": 0,
          "callDuration": 0,
          "callAudioUrl": "string",
          "hangupCause": "string",
    	  "termSipCode": "string",
          "intents": [
            {}
          ],
          "sms": [
            {}
          ],
          "agent": {
            "agentName": null,
            "agentGroup": null,
            "agentCallStatus": null,
            "agentCallElapsed": null,
            "agentLabel": null,
            "manualCallStart": null,
            "manualCallAnswer": null,
            "manualCallEnd": null,
            "manualHangupBy": 0
          },
          "params": [
            {}
          ],
          "recordDetail": [
            {}
          ]
        }
      ]
    }
  ]
}

Response Result

Status Code	Status Code Meaning	Description	Data Model
200	OK	Success	Inline

Response header

Name	Type	Required	Description
requestID	string	Yes	Consistent with the request header
uuid	string	Yes	Consistent with the request header
createTs	string	Yes	Second level timestamp at response time
sign	string	Yes	The generation method is the same as the sign generation algorithm in the request header
algorithm	string	No	Consistent with the request header, signature algorithm: MD5 or SHA256, default to MD5 if not filled in

Response Data Structure

Status Code 200

Name	Type	Required	Constraint	Description
» retCode	integer	true	none	Response Code, 0 indicates success, others indicate failure
» retMsg	string	true	none	Response Message
» responseID	string	true	none	Random unique ID used for request tracking. It needs to be provided when troubleshooting the specific request
» orderDetailList	[object]	true	none
»» orderID	string	true	none	Order ID
»» userPhone	string	true	none	Phone Number
»» userName	string	true	none	User Name
»» sceneID	string	true	none	Script Template ID
»» userTaskID	string	true	none	User Task ID
»» taskID	string	true	none	Task ID
»» finish	boolean	true	none	Order Completion
»» other	string	true	none	Transmission Field
»» callInfoDetailList	[object]	true	none
»»» Call Details	object	false	none	Call Details
»»»» callID	string	true	none	Call ID
»»»» callingNumber	string	true	none	Calling number
»»»» lineAddress	string	true	none	Line IP
»»»» callStatus	integer	true	none	Call Status
»»»» callStartTs	integer	true	none	Call Start Timestamp
»»»» callAnswerTs	integer	true	none	The existence of a value for the answer timestamp does not indicate the call was answered. Please refer to the callStatus to determine the call status
»»»» callEndTs	integer	true	none	Call End Timestamp
»»»» callDuration	integer	true	none	Call Duration
»»»» callAudioUrl	string	true	none	Call recording URL (valid for 3 months) in the format of wav, e.g., https://xxxx.wav
»»»» hangupCause	string	true	none	hangup cause
»»»» termSipCode	string	true	none	sip code
»»»» intents	[object]	true	none	Intents can be obtained by querying the intention labels of the corresponding script template
»»»»» intentID	string	true	none	Intention Label ID
»»»»» intentTag	string	true	none	Intention labels can be obtained by querying the intention labels of the corresponding script template
»»»»» intentName	string	true	none	Intention Label Name
»»»» sms	[object]	false	none	SMS
»»»»» smsSendTs	integer	true	none	SMS Send Timestamp
»»»»» sysMessageID	string	true	none	SMS Send ID
»»»»» smsContent	string	true	none	SMS Content
»»»» agent	object	false	none	Agent Information
»»»»» agentName	string	true	none	Agent Name
»»»»» agentGroup	string	true	none	Agent Group
»»»»» agentCallStatus	integer	true	none	Agent Call Status
»»»»» agentCallElapsed	integer	true	none	Agent Call Duration
»»»»» agentLabel	string	true	none	Agent Label
»»»»» manualCallStart	integer	true	none	Manual Call Start
»»»»» manualCallAnswer	integer	true	none	Manual Call Answer
»»»»» manualHangupBy	integer	true	none	Abandoning who hung up 0: none, 1: Agent hung up, 2: User hung up
»»»»» manualCallEnd	integer	true	none	Manual Call End
»»»» params	[object]	false	none	Variables
»»»»» name	string	true	none	Variable Name
»»»»» value	string	true	none	Variable Value
»»»» recordDetail	[object]	false	none	Call Record Details
»»»»» recordWord	string	true	none	Record Text
»»»»» recordIndex	integer	true	none	Record Order
»»»»» recordRole	integer	true	none	Record Role
»»»»» recordType	integer	true	none	Record Type
»»»»» nodeID	string	true	none	Node ID
»»»»» nodeDesc	string	true	none	Node Description
»»»»» createTs	integer	true	none	Record Time

Enumerated Values

Property	Value	Description
callStatus	1	Call Preparation
callStatus	2	Dispatching
callStatus	3	Dialing
callStatus	4	Ringing
callStatus	5	In Call
callStatus	6	Call Completed
callStatus	8	Call Completed - Invalid Number
callStatus	9	Call Completed - Temporarily Unreachable
callStatus	10	Call Completed - User Busy
callStatus	11	Call Completed - User Busy and Rejected
callStatus	12	Call Completed - User Rejected
callStatus	13	Call Completed - User Rejected
callStatus	15	Call Completed - TTS Synthesis Failed
callStatus	16	Call Completed - Unknown Reason
callStatus	17	Call Completed - Blacklisted Number
callStatus	18	Call Completed - User Terminated
callStatus	21	Call Completed - Invalid Number (Number Check)
callStatus	22	Call ended - Ring missed
callStatus	23	Call ended - No response to call
callStatus	24	Call ended - Morning Media - Voice Mail
callStatus	25	Call ended - Ring too long
smsSendTs	0	Not Sent
smsSendTs	1	Sent
smsSendTs	2	Send Successful
smsSendTs	3	Send Failed
smsSendTs	4	Click Successful
agentCallStatus	1	Dialing
agentCallStatus	2	Ringing
agentCallStatus	3	Connected
agentCallStatus	4	Call Completed
agentCallStatus	10	Call Completed - Agent Busy
agentCallStatus	12	Call Completed - User Rejected
recordRole	0	Robot Record
recordRole	1	User Record
recordRole	2	Agent Record
recordType	5	User Timeout
recordType	6	User Interruption
recordType	7	User Normal Response
recordType	8	Server Response
recordType	18	Customer Service Reply