Callbot API taskCallback

callbot-api

v1.0.0

Base URLs:

• Production Environment: https://nxbot.nxcloud.com

aibot External API v3.0/Callback

Authentication Method

To authenticate, please refer to the documentation https://github.com/nxtele/http-api-document/wiki/Callbot-API-authorization

POST Task Callback (aibot->customer)

POST /api/v3/taskCallback

Body Request Parameters

{
  "callbackType": 1,
  "userTaskID": "string",
  "taskID": "string",
  "sceneID": "string",
  "taskStatus": 1,
  "createTs": 0,
  "taskStat": {
    "answerOrderCount": 0,
    "finishOrderCount": 0,
    "totalOrderCount": 0,
    "finishRate": 0,
    "totalAnswerCall": 0,
    "totalCall": 0,
    "answerRate": 0
  }
}

Request Parameters

Name	Location	Type	Required	Description
requestID	header	string	Yes	Unique request ID
uuid	header	string	Yes	UUID provided by the callee
createTs	header	string	Yes	Request timestamp (in seconds)
sign	header	string	Yes	Signature(Signature algorithm can be found in the backend -> Developer section)
body	body	object	No
» callbackType	body	integer	Yes	Callback type
» userTaskID	body	string	Yes	Caller's task ID
» taskID	body	string	Yes	Callee's task ID
» sceneID	body	string	Yes	Script template ID
» taskStatus	body	integer	Yes	Task status
» createTs	body	integer	Yes	Task creation timestamp
» taskStat	body	object	Yes
»» answerOrderCount	body	integer	Yes	Answered order count
»» finishOrderCount	body	integer	Yes	Completed order count
»» totalOrderCount	body	integer	Yes	Total order count
»» finishRate	body	number(float)	Yes	Task completion rate, Rounded to 2 decimal places, calculated as finishOrderCount/totalOrderCount
»» totalAnswerCall	body	integer	Yes	Total answered call count
»» totalCall	body	integer	Yes	Total call count
»» answerRate	body	number(float)	Yes	Rounded to 2 decimal places, calculated as totalAnswerCall/totalCall

Enumerated Values

Attribute	Value
» callbackType	1	Task callback
» callbackType	2	Order callback
» callbackType	3	Call callback
taskStatus	1	Task pending
taskStatus	2	Task in progress
taskStatus	3	Task completed
taskStatus	4	Task finished (failed)
taskStatus	5	Task paused

Response Example

200 Response

{
  "retCode": 0,
  "retMsg": "string",
  "responseID": "string"
}

Response Result

Status Code	Status Code Meaning	Description	Data Model
200	OK	Success	Inline

Response Data Structure

Status Code 200

Name	Type	Required	Constraints	Description
» retCode	integer	true	none	Response code, 0 for success, others for failure
» retMsg	string	true	none	Response message
» responseID	string	true	none	Random unique ID used for request tracking, needed to provide the responseID for troubleshooting