Troubleshooting

Troubleshooting

Having trouble with Link Sanitizer? Don't worry, we're here to help!

Common Issues and Solutions

1. Link Sanitizer isn't cleaning my links.

• Check for updates: Make sure you're using the latest version of Link Sanitizer.
• Try a different link: Some websites use unusual tracking parameters that Link Sanitizer might not recognize yet.
• Report the issue: If you think Link Sanitizer should be cleaning the link, let us know! Report Bugs

2. The "Shorten" button isn't working.

• Check your internet: Make sure you're connected to the internet.
• TinyURL might be down: Link Sanitizer uses TinyURL to shorten links. If TinyURL is having problems, the button won't work. Try again later.
• Try a different link: Some very long or complex links might not shorten correctly.

3. The "Decode" button isn't working.

• Make sure the link is encoded: The decode button only works on links that are encoded. Encoded links have symbols like %20 in them. If the link looks normal, decoding won't change it.
• Try a different link: some very complex links might not decode correctly.

4. I don't see the tracking parameters in "Tracking Info".

• No tracking parameters: The link you pasted might not have any tracking parameters.
• Unusual parameters: Some websites use unusual tracking parameters that Link Sanitizer might not recognize yet.

5. Link Sanitizer isn't loading in my browser.

• Restart your browser: Sometimes, a simple restart can fix the problem.
• Reinstall Link Sanitizer: Try removing and reinstalling the extension.
• Check for browser updates: Make sure your browser is up to date.

Still Having Trouble?

If you've tried these solutions and Link Sanitizer still isn't working, please:

• Check the FAQ: FAQ
• Report a bug: Report Bugs
• Contact us: Contact

We're here to help you get Link Sanitizer working!